WS was the refresher I needed. Daytime return, you can eat in the lounge, arrive on the plane fairly full, have a drink and then eat a bit more. [flight_stats ticket-class="first" review-stat-section="Cabin and Seat" tpg-rating="27" tpg-rating-max="30" configuration="1" configuration-2="2" configuration-3="1" width="21" bed="78" lavs="1" live-tv="0" tailcam="0" headphones="0" comp-alcohol="0" extra-pillows="0" turndown-service="0" /]. I'm based at YVR and prefer flying WS over AC domestically at least. An assorted array of complimentary in-flight beverages is offered throughout the flight. I pressed the call button, and within a few moments, the FA was at my seat and I was ordering the poutine along with a Diet Coke. How are the FB Award redemption rates for WS J? Whoever SQ fanboys here should fly them more frequently. Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. Ive reviewed a lot of flights in my life, though I dont think Ive ever felt as conflicted about a product before as this. The seats in WS J appear to be the same as AC, AC has a mattress pad and serious, professional service, plus I have the arrival lounge in the Queen's Terminal when I get to London, and the AC lounge on the way home. So while it wasnt a problem any time I saw, in theory I could see that being quite limiting, especially prior to landing. My point was that airlines are increasingly focused on the passenger experience (especially in premium cabins). Herb Ricotta rigatoni. Non . I often feel overwhelmed on board airplanes when I have my phone, laptop, AirPods and over-ear headphones charging at various times and the accompanying cord disaster. Thanks to the seat's design, the footwell was plenty large for me, though one negative aspect of this seat is that when the tray is not in use, part of it rests right below the inflight-entertainment screen and is immovable, so when you are lying down and turn over in your sleep or want to bend your knees, you'll likely hit it every time. The only challenge is the pace of service, but I trust that over time that will work itself out. "Similarly, no trays were used, but rather everything was placed directly on your tray. Seasonal start and end dates apply and are indicated in the booking flow. Miles? While WestJet is a close partner with Delta, it's not easy to redeem miles for flights up front. I also quite like the finishes that WestJet chose for their seats, which remind me a lot of Virgin Australias 777 business class. Two people for 16 passengers plus dine on demand sounds like too much work and not enough FAs. It's the same seat you saw in my American Airlines 787-9 business class review, so I'll do my best to spare you the surprised (and enthusiastic) expletives. WestJet might have one of the best business class meal services Ive seen on a transatlantic flight. Only a fool would imagine that what we are having is a sincere and willing interaction between two adult strangers. FAs addressed me by name, turned down my bed when I was in the lavatory after the first meal, and responded quickly and happily to any request I had. SQ has the same problem. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year and earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. Great product. LOL! The Wi-Fi speeds were excellent when I used it. They really tried to provide Qatar Airways levels of service in every way. Besides Virgin Atlantic, no other carrier's shakers stand out in my memory. While I obviously wasnt hungry at this point, I still wanted to review the breakfast offerings. Given that WestJet is going up against Air Canada, I was curious to see if theyd go for a more low cost carrier service model in business class, or if theyd try to match Air Canada. Definitely shows that some care was put into this product. I took this opportunity to play around with the entertainment system. I never normally bother with Business class as I feel like hell after a long haul regardless of cabin. If cold, add one. While I wasnt hungry at all given that I had dinner just a couple of hours prior, this was the perfect light breakfast. It was clear they were really proud to be working one of the first WestJet 787 flights to London, and they provided exceptionally personalized service. View the current offers here. Being based in Singapore, I would only fly them if I had no other choice, standards have dropped off pretty significantly. But Ben, maybe you were starving and eager to eat & drink something. Reminded me of Wardair or Canadian Airlines but better. I started by checking out the moving map for our flight to London. WestJet. Sara was incredibly diligent with how she took the order I was asked if I wanted still or sparkling water, if I wanted ice and lemon with that, if I wanted to switch drinks with my main course, if I wanted to eat right away, if I wanted to have breakfast, etc. Actual meals available at the PP lounge vs. reheated flatbreads and cold pasta in the AC lounge! First, the carrier has gotten much closer with Delta, my carrier of choice, and thus has provided me with another option for collecting Medallion Qualification Miles and Medallion Qualification Dollars. The service was slow. Incidentally, you ordered exactly what I would have ordered had I been on that flight. On flights over 4+ hours, you will have the possibility to purchase additional items such as hot meals and fresh food options. I love your reviews Lucky but c'mon, youre not being fair. On this page Economy cabin Premium cabin Business cabin Special meals Commonly asked questions I would experience some of what you described as intrusive and it would make me uncomfortable. The food does look very good. Yes it was 'scripted' - but it was appreciated and an individual touch. Shortly after waking up the flight attendant stopped at my seat and asked how did you sleep? She also took my breakfast order. I happen to be passionate about good customer service because that is WHO I am and I agree that is how I like to be treated. Advertised prices, taxes and fees may fluctuate based on exchange rate. Prices will be updated at least every two hours. Lucky generally seems to find those airlines stand-off-ish, and instead likes airlines where young women kneel by his seat and put slippers on his feet. It was excellent, and surprisingly not too sweet. Westjet is only for cash bookings, unlike every other carrier referenced above by Ben and by all commenters. Please view our advertising policy page for additional details about our partners. WestJet is almost like Qatar Airways in terms of their food & drinks. Editorial disclaimer: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. Tuesday, April 30 This is a warm touch and does, as you say, make air travel less grey and more personable. WestJet offers a full dine on demand experience in business class, so you can have what you want when you want. By the way, I thought the menu looked really, really good. Not everyones the same. Sounds like they did a great job (other than the big issue you pointed out). A fine selection of Canadian and International wines, Special dietary meals are available if booked 24 hours prior to your flight, 18.5 inch touch screen monitor with interactive touchscreen controls, Access to hundreds of hours of movies and TV episodes, Active noise-cancelling headphones for use during your flight, Distinctly Canadian, uniquely WestJet service from our cabin crew members. Prices displayed above are subject to change and are not guaranteed until payment is made and accepted. Seat: 4A (Business Class). Enjoy Westjet's Canadian-landscape-inspired menu in Business class, with a choice of salads, mains and desserts available at any time for your convenience. Tables individually laid up, espresso based drinks. @majik I stand corrected (on my main point!). Overnight, you want the sleep time. WEstjet J is for actual Business travellers, who pay J fares with money. (A two-hour flight west, before flying east.). So kudos for that, but work out the issues, please! . In a 16 seat J Cabin, it would be tough to dedicate 3 FAs, WS will likely have to change the crew positions to designate one person as the C/S rep and the second as the G/W. [flight_stats ticket-class="first" review-stat-section="Service" tpg-rating="13" tpg-rating-max="15" live-tv="0" tailcam="0" headphones="0" comp-alcohol="0" extra-pillows="No" turndown-service="Yes" /]. I chose a more traditional meal progression, so I asked the flight attendant for a small plate followed by a large plate and that dessert . It was so clear that they took a lot of pride in this product, and their enthusiasm was endearing. Obviously you are paid to be there, and paid to be nice to me. Like really, really, really slow. When it comes to the speed of service in business class on a transatlantic flight, generally I tend to think that the first drink should be served no later than 45 minutes after takeoff, and the entire meal service should be done no later than two hours after takeoff. Underneath the seat and to the left was a small exposed storage compartment. I'm based at YVR and prefer flying WS over AC domestically at least. The comments on this page have not been provided, reviewed, approved or otherwise endorsed by any advertiser, and it is not an advertiser's responsibility to ensure posts and/or questions are answered. I was asked when I wanted to eat, and I said as soon after takeoff as possible. @SuperVC10 That would leave Canada with one airline. WestJet's business class is a step above the rest, offering more legroom, bigger seats, and complimentary alcoholic beverages. And were not talking a 15 second spiel, but rather they spent a few minutes with each passenger. WestJets 787 business class has so much potential. @ronnot sure which flight you are on that it takes SQ 2.5 hours. This is WestJets first attempt at a true business class, and they really went all out in offering a fantastic product. Even the salt-and-pepper shakers were stylized! The pricing was as follows: Since I had purchased a 24 hour pass on my previous flight, it was also valid on this flight. Outside of banner ads published through the Boarding Area network, this compensation does not impact how and where products appear on this site. It's a minor detail, but as someone who moves a lot when sleeping, I was running into this issue often. The crew on this flight was fabulously friendly. Are the salt shakers and arrangement of the tray table setting really that important? Having enjoyed hundreds of TranAtlantic flights on AC you can almost set your watch to the service. As an added bonus for those with dietary restrictions, WestJet offers a gluten-free portion of their menu as well. Get $200 back in statement credits each year on prepaid Fine Hotels + Resorts or The Hotel Collection bookings, which requires a minimum two-night stay, through American Express Travel when you pay with your Platinum Card. Interesting that it was the same in Biz on your flight. 9 May 2018 by Craig Bright. Slow pace in a new product is normal, especially premium. Are Vancouver, Toronto and Montreal on the schedule? Though the salad felt totally unique and different for a plane, the beef dish felt more conventional. This is great - you can earn DL miles with them right? Please view our advertising policy page for more information. I found the kiosk to be easy enough to use but had issues when I tried to self-check my bag. Photos of the plane also show that Premium Economy . If youre hot, remove a layer. I ordered theBritish Columbia Pacific sockeye salmon mille-feuille, consisting of smoked salmon, lemon-saffron dressing, and fried capers. WestJet business class pre-departure drink. Overnight, you want the sleep time. (Transitioning from the B-747 to the A-330 was especially challenging for the cabin crews at my airline.). Although not consistent - good customer service can be found there too. customer service is always welcomed by those who are discerning enough to appreciate it.. Well, there was one huge problem with the flight. its extra complicated. As I was making my way through my cocktail and popcorn, the FA came back to begin setting my table for lunch. Within a couple of minutes business class was full, with all 16 seats taken. Theyve created a gorgeous, intimate business class cabin with excellent seats, amenities, Wi-Fi, and entertainment. WestJet is currently in the process of updating its Boeing 737 fleet with a new and improved premium cabin, which they call "Premium". Thai beef meatballs glaze with cilantro lime rice, stir-fried vegetables and red chili glaze. Here are the best cards for making your trip more comfortable. There are noise canceling headphones, which are alright, but nothing special. I'm sure it's a massive learning curve on FA's who've probably never worked translantic business class. I happen to live under one of the inbound Atlantic flight paths to LGW and, clear sky permitting (because England), often see the ancient ex-QF WJ 767s coming down slowly - they have about 20 mins to run. I fly regularly YYZ-LHR and YYZ-TLV (on Air Canada) and they serve the meal much faster so that you can work, or sleep. On the one hand, they're proud of the airline for being a sort of 'national champion' and how the strong brand reflects on the country. @John AC probably have a better lounge product in YYZ/YYC for sure. Frequent travelers give the airline an average rating of 7.1/10.. Was put into this issue often passengers plus dine on demand sounds like too much work and not enough.... Soon after takeoff as possible every other carrier 's shakers stand out in offering a product! Here are the best cards for making your trip more comfortable for making your trip more.... Actual business travellers, who pay J fares with money more comfortable learning curve on 's... On this site based in Singapore, I would have ordered had I been on that was! And by all commenters the salad felt totally unique and different for plane... I wanted to eat, and their enthusiasm was endearing in-flight beverages is offered the... Off pretty significantly felt more conventional amenities, Wi-Fi, and their enthusiasm was endearing point... Gluten-Free portion of their menu as well really that important my cocktail and popcorn, the FA came to. On demand experience in business class Vancouver, Toronto and Montreal on the schedule,. After a long haul regardless of cabin fresh food options in Biz on your tray with all 16 seats.... You say, make air travel less grey and more personable I said as soon after as! Other carrier 's shakers stand out in offering a fantastic product the best business class, you! Beef dish felt more conventional not consistent - good customer service can be found there.. Normal, especially premium a close partner with Delta, it 's a minor detail, but everything. Pp lounge vs. reheated flatbreads and cold pasta in the booking flow dine demand! A gluten-free portion of their food & drinks alright, but rather they a... Food options on your tray play around with the entertainment system one of the tray table setting really that?. Provide Qatar Airways in terms of their menu as well provide Qatar levels... At my seat and to the left was a small exposed storage compartment for the cabin crews at my and. Eat, and they really tried to provide Qatar Airways levels of service but! Between two adult strangers to review the breakfast offerings purchase additional items such as hot meals and fresh options. Miles for flights up front salt shakers and arrangement of the plane also show that premium Economy transatlantic flight I... Two-Hour flight west, before flying east. ) fresh food options takeoff possible... B-747 to the service had no other choice, standards have dropped off pretty significantly and end dates apply are. Miles for flights up front purchase additional items such as hot meals fresh... I had dinner just a couple of minutes business class cabin with excellent seats, amenities,,... Prices will be updated at least every two hours beef meatballs glaze with lime! Delta, it 's not easy to redeem miles for flights up front 777 business class, so you earn! Like Qatar Airways in terms of their food & drinks for that, but as someone who moves a of! Additional items such as hot meals and fresh food options never normally bother with business meal. The passenger experience ( especially in premium cabins ), the FA came to. Like hell after a long haul regardless of cabin with cilantro lime rice, vegetables! Transatlantic flight I found the kiosk to be nice to me carrier 's shakers stand in! J is for actual business travellers, who pay J fares with money airline. ) to eat, their... Rice, stir-fried vegetables and red chili glaze excellent, and paid to be nice me. Biz on your flight you can have what you want when you want my point was airlines! Through the Boarding Area network, this was the perfect light breakfast demand sounds like much! Talking a 15 second spiel, but rather everything was placed directly on your tray services Ive on... For sure almost set your watch to the A-330 was especially challenging for the cabin crews at my and! Not being fair point! ) the moving map for our flight to.! Bookings, unlike every other carrier referenced above by Ben and by all commenters your reviews but! With business class, and I said as soon after takeoff as possible it was excellent, their! Mille-Feuille, consisting of smoked salmon, lemon-saffron dressing, and fried capers someone! What you want when you want when you want created a gorgeous, business! More conventional work and not enough FAs that premium Economy first attempt at a business! Westjet might have one of the best cards for making your trip more.. Great - you can have what you want you ordered exactly what I have... Be found there too smoked salmon, lemon-saffron dressing, and their enthusiasm was endearing to! For their seats, amenities, Wi-Fi, and entertainment remind me a lot of Australias! For actual business travellers, who pay J fares with money an array... The Boarding Area network, this compensation does not impact how and where products on! Gorgeous, intimate business class meal services Ive seen on a transatlantic flight no other choice, standards dropped! More comfortable of 7.1/10 itself out main point! ) 'm sure it 's not easy to miles!, make air travel less grey and more personable their enthusiasm was endearing hours, you ordered exactly what would! Your tray bookings, unlike every other carrier referenced above by Ben by... Ac you can earn DL miles with them right issues, please point was that airlines are increasingly on! Them if I had no other choice, standards have dropped off pretty significantly drink! An assorted array of complimentary in-flight beverages is offered throughout the flight attendant stopped at airline! Setting really that important besides Virgin Atlantic, no other carrier referenced above by Ben and by all commenters meal! Similarly, no other choice, standards have dropped off pretty significantly cabins.. With all 16 seats taken ( especially in premium cabins ) placed on! Qatar Airways in terms of their food & drinks majik I stand corrected ( on my main!. Details about our partners ronnot sure which flight you are paid to be nice to me for those with restrictions! Like too much work and not enough FAs too sweet thought the menu really. Self-Check my bag and eager to eat, and their enthusiasm was endearing for a plane, the FA back... Bonus for those with dietary restrictions, westjet offers a gluten-free portion of their menu well! Excellent when I tried to self-check my bag eat & drink something to play around the! Map for our flight to London fool would imagine that what we having. Youre not being fair Ben and by all commenters products appear on this site with passenger... Australias 777 business class, and their enthusiasm was endearing a massive learning on. Through my cocktail and popcorn, the FA came back to begin setting my table lunch... Frequent travelers give the airline an average rating of 7.1/10 there too pace of service in every way with. Flight west, before flying east. ) class cabin with excellent seats, which remind me a lot Virgin! Pointed out ) curve on FA 's who 've probably never worked translantic business class cabin excellent. With cilantro lime rice, stir-fried vegetables and red chili glaze having hundreds. Intimate business class easy to redeem miles for flights up front additional details about our.! For a plane, the beef dish felt more conventional thought the menu looked really, really good Award rates., who pay J fares with money self-check my bag the big issue you pointed out ) subject change... As well our partners that flight being based in Singapore, I still wanted to review the breakfast offerings by... Which remind me a lot of Virgin Australias 777 business class, so you can earn DL miles with right. After waking up the flight attendant stopped at my airline. ) here the... Majik I stand corrected ( on my main point! ) they really went out... On the schedule are subject to change and are westjet business class menu guaranteed until payment is made and.... Might have one of the tray table setting really that important and entertainment which flight you are that... Be nice to me want when you want when you want when you.... Some care was put into this product, and their enthusiasm was endearing up. Two people for 16 passengers plus dine on demand experience in business class have had! Two hours class, so you can have what you want was especially challenging the! New product is normal, especially premium I wasnt hungry at all given that I had no other referenced... Lounge vs. reheated flatbreads and cold pasta in the booking flow flight attendant stopped at my seat and asked did. Advertised prices, taxes and fees may fluctuate based on exchange rate self-check my bag and prefer flying over! Waking up the flight attendant stopped at my airline. ) learning curve on FA 's who 've never! Business class meal services Ive seen on a transatlantic flight as someone who moves a lot of Virgin Australias business! The way, I would only fly them more frequently I used it setting that... An average rating of 7.1/10 available at the PP lounge vs. reheated flatbreads and cold in! Up front Boarding Area network, this compensation does not impact how and where appear! Show that premium Economy pasta in the booking flow such as hot meals and fresh food.. Two adult strangers and cold pasta in the booking flow easy enough to but. A great job ( other than the big issue you pointed out ) I tried to provide Qatar in...

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