Send the watch back fully insured and in its original packaging. I still find this incredibly unfair because the only proof that the buyer had, was a picture of an empty box. Chrono24 provides Escrow Service for free. Dealers ship every order with full insurance coverage. You will be responsible for the return shipping costs in most cases. And any identifying pictures for example the serial number and model number between the lugs if it's a late model Rolex. VAT or import). Sunday 1st March 2015. We manually review new listings for the safety of all Chrono24 users. Chrono24 does require you to put the money into an escrow account however you can get around this if you rather use another method of payment. Dealers and private sellers living outside the EU: Since we cannot determine your tax liability in this instance, we ask you to declare whether you have a relevant taxpayer ID. If it's Chrono24, you should ask them. Click on. For more information, please contact your local customs authority. 2. Discover the Safest Path to Your Dream Watch. 14-day . Its all about reducing the risk suggest a telephone call (which I did) as well as multiple emails, all answered very quickly which gave me the added confidence. August 3, 2020. *For details, please inquire via phone or email. Our 40-person quality & security team works hard to detect suspicious listings and address issues before they arise, allowing you to focus on whats most important finding the right watch!Also our team is always here to support you during the whole buying process, in case there is any issue with the watch you received. Can I link my Chrono24 account with several Apple IDs/Google Accounts? Hong Kong is set to become the Chrono24 hub for Asia-Pacific. As we love to say buy the seller. Anyways, there is some work to do and we will give you some tips in vetting the seller when buying a watch: We are convinced the steps outlined above will give you a feeling about the seller, always follow your gut feeling in this. Then upload the photos as proof. How long does it usually take to buy when the seller has listed it as a purchase by request only? We will store this information for as long as it is legally required. Contact our support team. Can I sell items on Chrono24 without a taxpayer ID number? Please make note of the following to ensure that your watch arrives safely at its destination: You can register a as a commercial dealer on Chrono24 in a few easy steps: You're now ready to create your first listings. Make sure to emphasize to the seller to protect the watch carefully and send it with insurance. The Chronography keeps track of which listings you have visited in reverse chronological order so that they are easier to find again. Yes, you can add your own photos and notes to each watch. These are charged by the responsible customs authority and must be paid as soon as the item has reached its destination country. Dealers are strongly encouraged to respond to customer emails within 5 business days. Dont lose the seller by giving a very low offer. Price was competative and delivery was quick. Important: Never ship an item until the money has been officially credited to your account. Does Buyer Protection come with any special warranty? You can choose to pay monthly or once a year in advance. Good seller. This quick bit of research should help you in most cases. The file size may not exceed 60MB. You should always be able to find the reference number in your watch's documents and on the invoice. Our Listing Assistant will recognize the watch and fill out certain details automatically. Apple then generates a unique, random email (e.g., [email protected]). We have always bought from the Netherlands and the options are to pay by credit card and by bank transfer. How to buy a watch on Chono24 does also mean transferring the payment. If you didn't use the Escrow Service to pay for your watch, you can still activate Buyer Protection retroactively. Then do not hesitate to contact us. Felt safe in my transaction with a watch company literally on the other side of the planet. As said, verifying the authenticity and assess the quality of a watch can only be done by hand for 100% certainty. If purchasing from a private person, you should discuss the shipping details with the seller. Why am I not shown the prospective buyer's email address? Please note that it can take 1 to 3 business days to review your identification documents. Chrono24 is a scam, paid thousands for a vintage Breitling, watch was never received. We only forward your information to third parties in the instances laid out in our. Premium: 209 2.5-6.5 %. Received regular updates.Wouldn't hesitate to use again. The shipment is insured for its full value. Chrono24 provides Escrow Service for free. Thanks to the Chrono24 Escrow Service, your payment is fully covered. Chrono24 has a zero-tolerance policy when it comes to dealers listing counterfeit watches. We will document and confirm your wish to return your order and guide you through the next steps. Our experiences of buying multiple watches on Chrono24, How we authenticated a Rolex Submariner "Hulk" 116610LV. What determines the total price of a watch? Your taxpayer ID number can be found in various documents, depending on your country of residence. You respond to the request with your email address, and the seller should do a request for money through Paypal. To improve our own customer service and communication. Edited by LaurasOtherHalf on Sunday 1st March 19:26. Helpful informative site offering comprehensive range of watches,Numerous makes and prices, an enjoyable experience, thanks a lot. By explaining how to buy a watch on Chrono24 we will cover the full journey in the following steps: Understanding how to buy a watch on Chrono24 will give you the comfort to buy a watch with confidence. Bank Transfer - HSBC and ICBC(Asia) Credit Card: Master, Visa, AMEX, Union pay (3% surcharge) . New listings can be created in your Market Portal, which features a number of tools to help you get started. Is your watch defective, malfunction, not as the seller described or does not meet your expectation? This protects you from people attempting to misuse our platform for phishing or other fraudulent purposes. If the seller is very aggressive or gives some shady response dont go with the seller. We verify every dealer on our platform, and many of them have been selling watches on Chrono24 for years. Private sellers will send you a custom offer that includes this information. How can I pay for an order using an escrow service. That means they transfer the amount due to a secure escrow account. Send the watch back fully insured and in its original packaging. We keep your payment safe in our escrow account for up to 7 days after the day of delivery of your watch and we release your payment to the private seller. However, my bulls t detector . Watch enthusiasts from China, Japan, or Australia can breathe easy: They will be able to reach us in their time zones from morning to night. Thus, you have time to carefully inspect your order knowing your money is safe in our account. *For details, please inquire via phone or email. The Trusted Seller seal is further evidence of a dealer's trustworthiness. I have purchased two Rolex watches over the last few years using Chrono24 and carefully read the seller r Extremelly professional The way they handle you as a customer is like if you are family I loved puchasing from them and will definitelly only purchase from them again. An idea that we pursue in full stride. How can I prove my identity when I call the Chrono24 support team? *For details, please inquire via phone or email. An extended warranty is not provided. Tokyo isn't just the cultural heart of Japan, but also its most important economic center. How can I link my Chrono24 account with my Apple ID/Google Account? *For details, please inquire via phone or email. Authentic customer reviews also provide insights into the respective dealer's services, so you can always be sure who you're buying from. We've changed the name to improve understanding. *For details, please inquire via phone or email. Packaging: Choose a sturdy box in an appropriate size and fill it with sufficient packing material. When importing goods into your country, you may owe customs duties and import taxes. Press J to jump to the feed. This is the second watch purchased using Chrono24, I had a wonderful and safe transaction. How can I pay for an order using an escrow service. No worries! Your listing will remain online for 3 months. http://www.chrono24.com/en/dealer/angolodelleore/l http://www.angolodelleore.com/index.php?lang=en. Our promise: Every new and used watch on Chrono24 is authentic. Which estimated values are available in the Watch Collection? vintage) pieces. ). The dealer must truthfully state the conditions of their goods and point out possible defects or damages in writing and with pictures. Accepted file formats: pdf, txt, eml, mp4, mov, rtf, m4v, csv, wmv, doc, docx, xls, zip, odt, pages, rar, ppt, pptx, ods, jpg, jpeg, png, and gif. Send the buyer the shipments tracking number so they can track their package. How can I delete my Chrono24 user account? When you choose Chrono24 payment processing, you will be shown the terms of sale during the sales process. Chrono24 has the highest fees. The buyer receives the watch. Will I receive a refund if I return a purchase? Request what ever information you'd like, most sellers would be happy to oblige. Although the seller I purchased from was in America so I just called them up and made the purchase over the phone w a credit card. Discover 500,000 luxury watches from Rolex, Omega, and many other brands - and browse exclusive offers and unique collector's items from over 20,000 verified dealers and private sellers. I already have a Chrono24 account, but now that I've logged in using my Apple ID/Google Account, I don't have access to my saved searches, Notepad, and Watch Collection, etc. The packages (Light, Pro, and Premium) differ in the number of concurrent listings you are allowed, as well as the commission fee. The available payment methods are shown on the listing page. 1. We immediately suspend any dealer proven to be offering fakes or replicas. No concern with payment as chrono24 hold the money until delivery is confirmed. If you cannot locate the reference number, search for the manufacturer (often found on the dial) and compare the image results with your watch. Can I add rare timepieces to the Watch Collection? The watch was exactly as described and I was not disappointed. The buyer transfers the amount due to Chrono24's secure escrow account. You have the option of setting filters on the search results page. 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