Your ticket activates on the day you first use it. Keep your receipt or email confirmation as proof of purchase. 3.2.3 any other services as agreed by the participating bus operators. No trains are running from the station. 10. Lost/Stolen Solo Tickets 11.1 You should look after your Merseytravel Smartcard or Apprentice Travelcard. Where can you use the Saveaway Ticket 3.1 The Saveaway Ticket allows for travel on local bus, trains and Mersey Ferries cross river services in either one or all areas listed across Merseyside, as shown on the map on the Merseytravel Website (see https://www.merseytravel.gov.uk/tickets-and-pricing/ticket-types/saveaway-ticket/). Use the Merseytravel Journey Planner: As a consumer, you have legal rights in relation to this agreement where service is not carried out with reasonable skill and care. The one-day, off-peak ticket for buses, trains and Mersey Ferries (direct river crossings only). 6.4 We, our participating bus operators and retailers, reserve the right to refuse your purchase if you do not provide acceptable proof of age if requested at the point of sale. 3.2 Your Solo Ticket is not valid for use on: 3.2.1 one-off special event services, unless otherwise agreed by the participating bus operators;3.2.2 private bus services or coaches; or3.2.3 any other services as agreed by the participating bus operators.3.3 If your journey crosses the Merseyside boundary to Cheshire, Halton, Greater Manchester or Lancashire, that part of your journey is not covered by the Solo Ticket and you will be subject to additional fares from the point you leave Merseyside to your final destination. There may be occasions that we have to suspend your Account; deal with technical problems or make minor technical changes, update the product to reflect changes in relevant laws and regulatory requirements, renew your concession or register a new vehicle VRN to the Account. Any use of the My Ticket by anyone other than the Ticketholder shall constitute a misuse of the My Ticket and is subject to any sanctions referred to in clause 7 below. Following receipt of this information, we will hotlist the card preventing further usage. How do I buy my first Smart Solo Term Time Ticket? We advise you to register your card online so that we havea record if you lose it. (i) Any images of the Fast Tag we may provide are for illustrative purposes only. If you have any queries about your Travel Pass, please ring Merseytravel on 0151 330 1000. Any use of the Trio Ticket by anyone other than the Ticketholder shall constitute a misuse of the Trio Ticket and is subject to any sanctions referred to in clause 7 below. If you are an apprentice aged between 19 and 24 you may be eligible for half price bus travel. 3. (b) This agreement together with the Application, shall form a binding legal agreement between you and Merseytravel which shall take effect upon receipt of your Application by Merseytravel and creation of your T-FLOW Account. only. For the avoidance of doubt, you shall be responsible for the cost of obtaining the passport photograph to be used. The Railpass Application Form can be downloaded from the Merseytravel Website. Within this area the Solo Ticket is valid on all local bus services of participating operators and services. Are there any restrictions in place when using a Solo Term Time Ticket? Term Time Ticket dates are agreed with all Local Education Authorities across Merseyside. (e) As a consumer, you have legal rights in relation to this Agreement where it is not carried out with reasonable skill and care, or if the materials Merseytravel use are faulty or not as described. You can telephone our customer service team at 0151 330 1004 or write to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN or email [email protected]. Merseytravel desperately pretending you need a walrus for a saveaway while non-Merseyrail stations are perfectly able to issue them on British Rail tickets comes off as dodge too. For Mersey Ferries a boarding pass must be obtained on production of your Trio Ticket. We will write to you to let you know that we are going to stop providing the Fast Tag scheme. 02. The following may be documents that can be used to prove your age: valid school ID, passport, drivers or provisional license, national ID or any other official document that contains both a photograph of yourself and your date of birth. Severability 14.1 If any provision in these Terms is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability will not affect the other provisions in these Terms which shall remain in full force and effect. Zogzogizog 2 yr. ago It's frustrating, it's like we have got halfway to a good system then gave up on it! What is a MetroCard and is it different to a Walrus card? Tickets purchased online will be refunded back to the original debit or credit card on which the original payment was made; and10.4.5 the Merseytravel Smartcard with the Solo Ticket is surrendered to us with the request for a refund.10.5 A Solo Ticket will be considered unused even if it has been activated on a Merseytravel Smartcard or Apprentice Travelcard if you have not used it to make any journeys. 4.5.2 four weeks (Solo Apprentice 4 Weekly Ticket) which can be added straight to your Apprentice Travelcard and will be valid from the day you first use or activate it. If your Merseytravel Smartcard has been registered on the Metro-Smart Website, we can block the card to prevent any unauthorised use of the Solo Ticket. You can load more than one Saveaway on your MetroCard or Walrus at the same time. 14.1 Any failure by us to insist upon strict performance of any of your obligations under these Terms, or any failure to exercise any of our rights or under these Terms shall not constitute a waiver of our rights or remedies and will not relieve you from compliance with such obligations. We recommend that you check with your school, college, academy or university to make sure that the term time dates for which the Solo Term Time Ticket will be valid are suitable for your journeys. We are unable to issue cash or cheque refunds. Monday- Friday before 8pm during term times only. Click onto see your personal details, you can change your details here. I have a Walrus card - do I need to change this to use the MetroSmart website? It is not transferable and is issued subject to the bye-laws, regulations and conditions of each company on whose vehicles, vessels and premises it is used. Add the number of zones together (if you travel through two or more zones in one area, this counts as one area). When you place your smartcard on the drivers ticket machine, station gate or ticket validator your ticket will be collected and activated if you chose to do so. 3.2 Your Railpass is not valid for use on: 3.2.1 One-off special event services, unless otherwise agreed by the participating rail operators; 3.2.3 any other services as agreed by the participating rail operators. If you buy a ticket online, it will be available 24 - 36 hours after you buy it. You should receive your ticket within seven days. If you find that your journey will take you outside your chosen tickets zone or area, simply pay the normal fare for the extra part of your journey before the journey begins. Proceed to "Secure Checkout" to pay by debit or credit card. Merseytravel accept payment by all major debit or credit cards (excluding AMEX). Resident ConcessionUnder the terms of this Agreement, if you are a resident of the Liverpool City Region, you have the right to make an application for the Resident Concession to be applied to your Fast Tag Account.To be eligible for this concession, you must be able to provide evidence that you meet the following criteria:You must be registered as living in a property in one of the districts of the Liverpool City Region; (a) The vehicle in which the Tag is used must be registered in one of the districts of the Liverpool City Region;(b) The vehicle must be a Class 1 vehicle as defined by our vehicle classification process;The Resident Concession is only available for personal use. You can read the Terms and Conditions here or visit www.merseytravel.gov.uk. When you buy your first smartcard you will receive a MetroCard. 9. 13. Valid from 2 January 2013 A2 A1 A1orA2 C1 C3 FD2 D1 B2 G1 G2 B1 C2 A3, C2 or Saveaway tickets are valid on buses, trains and Mersey Ferries* in in either one area or all areas across Merseyside. My ticket is not scanning on the bus what should I do? You may also wish to give your card a user name. Please visit our journey planner for travel information and help in travelling around the Liverpool City Region. Renewing your Trio Ticket10.1 Trio Tickets can be renewed at any Merseytravel Centre or Merseyrail station. 7.4 In serious or repeat cases of My Ticket misuse or fraud, we reserve the right to commence legal proceedings if we deem it necessary. Where this is the case, you will need to obtain another Merseytravel Smartcard which may incur a further activation fee in accordance with clause 6.2 above. EN. 6.2 There is an initial one off activation fee for Merseytravel Smartcards, the cost of which is listed on the Merseytravel Website (subject to any activation fee increase that we may determine from time to time). Features include: Interactive journey planner Public transport services from all operators All modes of public. Any refund in accordance with this clause 10.6 shall be processed by us provided that: 10.6.1 the partially used Solo Ticket issurrendered; 10.6.2 your bank or BACS details are provided to allow us to process your refund in accordance with clause 10.7. If you have a question about Railpass please contactMerseyrailfor help. Fast Tags are supplied for domestic and private use and we shall have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. 4.4 You are required to specify the date you plan to use your Saveaway Ticket at the time of purchase. 5.2 To use a My Ticket, show your ticket to the bus driver when boarding the service or scan the ticket on the Ticket Machine if required to do so. 7.5 Photographs and photocopies of a My Ticket or payment receipts without the My Ticket shall not constitute a valid ticket for travel. 7. They last for one term and are available for bus only (a Solo ticket), train only (Railpass ticket) or bus and/or train and/or Mersey Ferry (a Trio ticket). 1. Are there any restrictions in place when using a Solo Term Time Ticket? 5.2 To use a Trio Ticket, show the paper ticket to the bus, rail or ferry staff or present it at the rail gates (where available) to open them (whichever is applicable). (e) Merseytravel may end the Agreement at any time by writing to you if:(i) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services; or(ii) we discover the Fast Tag is being misused in contravention of the terms of this Agreement; or (iii) any other material breach of the terms of this Agreement. I use my MetroCard or Walrus to buy Railpass tickets. We aim to have normal service resumed as swiftly as possible. Terms and Conditions of Use1.1 These terms and conditions of use (Terms) (together with any documents or other items referred to in them) tell you how you may use your Saveaway Ticket issued by Merseytravel (we or us) when using bus, train and Mersey Ferries cross river services in and around Merseyside. Merseytravel Centres stock only local tickets. If you already have a Walrus card you will be able to continue to use it and benefit from the online features of the MetroSmart website until your card expires, at which point it will be replaced with a new MetroCard. 4. Who can use a Trio Ticket and when4.1 Trio Tickets are sold in paper format. Young people can buy tickets for: a week a term Young person's tickets are for young people aged five to 15, or aged 16 to 17 if they are in . You can buy One Day Solo tickets from the bus driver. (d) Merseytravel is responsible for making good any damage to your property directly caused by us under this Agreement which arises from our default or negligence; however Merseytravel accepts no liability for any loss or damage to property howsoever arising from the use of the Fast Tag unless the loss or damage is caused by the default of negligence of Merseytravel. By purchasing and using a Solo Ticket you accept these Terms. Account Holder means the holder of the Concessionary T-FLOW Account. 8.4 In serious or repeat cases of Saveaway Ticket misuse or fraud, we reserve the right to commence legal proceedings if we deem it necessary. Introducing Merseytravel's 03 Tickets for Adults . Merseytravel Saveaway Ticket Terms and Conditions of Use. 5.2 To use a Railpass, place the Merseytravel Smartcard or Apprentice Travelcard on the ticket machine or present your paper format ticket (whichever is applicable) at the rail ticket gates. This agreement is between you and Merseytravel. You can combine different types of season tickets for journeys through different areas or zones. 5.5 All travel you make using a My Ticket is subject to the bye-laws, regulations and individual conditions of each bus operator. If your card has been damaged, a replacement fee may be applied. If you are unable to apply online, you can of course visit a. across the region and buy it over the counter. 1.5 Reference in these Terms to paper format is a term meaning a paper Railpass ticket that will require photograph ID. 6.2 There is an initialone offactivation fee for Merseytravel Smartcards, the cost of which is listed on the Merseytravel Website (subject to any activation fee increase that we may determine from time to time). English Deutsch Franais Espaol Portugus Italiano Romn Nederlands Latina Dansk Svenska Norsk Magyar Bahasa Indonesia Trke Suomi Latvian Lithuanian esk . 11.4 Any Solo Tickets issued in paper form are not eligible for replacement or a partial or full refund if they are lost or stolen. Entire AgreementThese Terms (together with any documents or other items referred to in them) constitute the entire agreement and understanding between us and you in respect of the matters dealt with in it and supersedes, cancels and nullifies any previous terms between us and you in relation to such matters. If your journey crosses the Merseyside boundary into Cheshire, Halton, Greater Manchester or Lancashire you must pay the extra fare from the boundary.. 7.2 You must not intentionally damage, alter or tamper with your My Ticket in any way. Vehicles towing a trailer or Caravan must pay the class 2 toll. You must present your travel pass for each journey. 15. 5.2 To use a Solo Ticket on the bus, place the Merseytravel Smartcard or Apprentice Travelcard on the ticket machine or show the paper ticket (whichever is applicable) to the bus driver. You have the legal right to end the contract immediately as above, the contract will not end until 28 days after the day which you contact us requesting to leave the T-FLOW scheme. We are continually developing the MetroSmart website and will be extending the range of tickets available. Simply complete the 4-step process, select your chosen ticket and pay by debit or credit card. Tickets purchased online will be refunded back to the credit or debit card on which the original payment was made; and10.3.3 the Solo Ticket is surrendered to us with the request for a refund. Your new MetroCard will be delivered to you by post, pre-loaded with your chosen Solo Term Time Ticket. You are responsible for ensuring that your Saveaway Ticket covers your entire journey and where it does not, that you have purchased any additional tickets required to reach your destination before setting off. (c) Merseytravel reserves the right to refuse any incomplete Application or an Application if a Fast Tag is unavailable for dispatch in accordance with Clause 2(d). MetroCard is a contactless smartcard for public transport tickets. Failure to notify us on completion of an apprenticeship shall constitute a misuse of the Solo Ticket and will be subject to any sanctions referred to in clause 8 below. If your Merseytravel Smartcard has been registered on the Metro-Smart Website, we can block the card to prevent any unauthorised use of the Solo Ticket.11.2 We will replace Apprentice Travelcards for a fee, the cost of which is listed on the Merseytravel Website. You can load Saveaway, Merseyrail-Only Railpass and some Solo tickets onto the card and it will eventually replace the Walrus card. For full details of our Fair Processing Notices and how Merseytravel will use your personal date please visit our website. If your card is deactivated, you will need to obtain another Merseytravel/Metro Smartcard or Apprentice Travelcard (as applicable) which may incur a further activation fee in accordance with clause 6.2 above. Bus Timetables Arriva services in Liverpool Stagecoach Timetables Trains 14.2 A waiver by us of any default will not constitute a waiver of any subsequent default. For full details of our Fair Processing Notices and how Merseytravel will use your personal date please visitourwebsite. Unfortunately, we cannot refund a daily or weekly Solo ticket if it has already been activated. (n) The Concessionary Fast Tag is not valid for vehicles being used for conveyance of passengers or goods for hire or reward. 6. Your receipt should show this information, or if you have bought it online you can check this in the My Tickets section. Any dispute or claim arising out of or in connection with these Terms (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales. Tickets purchased online will be refunded back to the credit or debit card on which the original payment was made; and8.3.3 the Trio Ticket is surrendered to us with the request for a refund. Lines are open 7am - 8pm, Mondays to Fridays, 8am - 8pm, Saturdays, Sundays and Bank Holidays. Railpasses are non-transferable and are not intended to be used by anyone other than the Ticketholder during the period of its validity. I have received my email confirmation and I notice that I have entered my personal details incorrectly? Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. You may continue to use a Trio Young Person Term Time Ticket until the end of the academic year in which you are 19 from which point you must buy an adult ticket.4.4 Subject to clause 4.5, you can only use a Trio Ticket on the dates for which it is valid and until 02:59 am on the day following the expiry of the Trio Ticket. The initial activation must be paid to enable any Solo Ticket to be loaded onto a Merseytravel Smartcard. No trains are running from the station. 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