Mon - Fri: 7:00AM - 6:00PM Sat: 7:30AM - 2:00PM Sun: Closed For information about changing billing plans after that time (including if you want to change from your current Monthly Subscription Plan to a Pre-Paid Subscription Plan), please contact Customer Relations (see Section G.7(a)). Please contact Customer Relations to discuss any issues with your Subscription that occur when changing your device. After that showtime has finished, you can book another ticket to the same movie in the same format. Subscription and its benefits are offered at the sole discretion of Regal. for proof of age for each additional ticket being purchased. Theatre Employees may be stationed at the entrance to theatre(s) playing MPAA rated R films to check tickets and photo identification for all who enter to prevent minors from improperly entering. The Regal Crown Club FAQ's can be found here. What happened to my Crown Club digital card in the App? Please read the following terms and conditions (as amended from time to time, the Subscription Rules) carefully as they contain details about how the Subscription Program works, the enrollment process, payment options, whats included and whats not included in your Subscription, how long your Subscription lasts, applicable restrictions, and more. Thin, in itself, is shameful. NC-17 -- No One 17 and Under Admitted. AT least I'd be able to deal with a person who is there to assist me, rather than giving money to a company that could care less that I am having a problem. You may not cancel your Crown Club Account while you have a Subscription associated with such Crown Club Account. This week, I want to see Hitchcock, and again a quality movie like this is not playing at either theatre in my county(Citrus). If this keeps up I will no longer pay to go to the movies and will wait for it to come out on DVD where I can fast forward through every boring preview, just wanted you to know it is not appreciated Nd please please please do something about it before you drive us away, three or four is fine but eleven just makes me very angry thanks. Poor management/staff customer service. A military discount is available at the box office and ID must be presented at the time of ticket purchase. You may use a valid Regal gift card to pay Fees. No outside food or drink is permitted in the theatre. You may change your Payment Method via the App (see Section G.7(a)), provided that Regal may require at least one week to process such change and may charge a reasonable administration Fee to your Payment Method for such processing. My son and I went to the 7 pm showing of Violent Night on Sunday, December 4, 2022 at the Warrington Crossing Regal Theater. Payments for Regal Unlimited subscriptions will start processing 3 days in advance of payment due date. My plans changed - can I refund my order? Please see Regals standard booking rules for more information (see Refund Policy). To receive a military discount you must be an active or retired military veteran. Cancellation of any Subscription plan under Sections F.1(b) or G.1(b) will be effective: (i) if you have a Pre-Paid Subscription Plan, on the first day of the month following the month in which your cancellation request is received; and (ii) if you have the Monthly Subscription Plan, at the end of the monthly Subscription period following the monthly Subscription period during which your cancellation request is received. 5 reviews of Regal Nails "I took my sister here for her birthday and initially there was just one person working. Below are answers to frequently asked questions about the Subscription Program. Can I see showtimes for different dates and locations? There are no refunds after the printed showtime. Overview of Regal Cinemas complaint handling. Parents give the movies their ratings-men and women just like you. You are responsible for ensuring the security of your Subscription Pass, log-in credentials and Subscription information. It is Regals policy to support the MPAA ratings system to the fullest extent possible. Children under 3 are free except in reserved seating and recliner locations. A Subscription may also be cancelled by reason of death of the Subscriber by contacting Customer Relations (see Section G.7(a)). Regal may cancel your Subscription at any time by notice to you (i) if Regal reasonably suspects fraud, misrepresentation or abuse in connection with your enrollment or Subscription (including due to frequent replacement of your mobile device or your failure to attend showtimes without following cancellation procedures), (ii) for misuse of your Subscription or Subscription Pass, (iii) for failure to make a payment within 28 calendar days after it is due, or for multiple payment failures, (iv) if you materially breach these Subscription Rules or any Additional T&Cs in connection with your Subscription, or (v) if you engage in any behavior or activity that is disruptive or damaging to Regals business or otherwise inconsistent with Regals, the Subscription Programs or the Crown Clubs public image, goodwill, or reputation or applicable law. The number, location and hours of operation of Participating Theatres in any area may change from time to time during your Subscription. Theatre Management at their discretion may open the facility earlier in the event they deem such action to be necessary. You can receive refunds for tickets up to 60 minutes before the showtime. What about to use my Subscription? Click Apply. You do not need an active Crown Club account to enroll. Yes. There does not appear to be any customer service. You can visit the box office or an in-theatre kiosk and use your Subscription Pass for a movie showtime on that day. You may have only one Subscription at any time. Locations with military pricing available are listed on this page. 2023 , To the extent set forth in Section G.5, the. Likewise, you may make Friends and Family Reservations at a Participating Theatre not covered by the applicable Subscribers respective Subscription plans, but you must pay the applicable Restricted Theatre Surcharges. Check Movie Club Credit Balance. However, our admission policies may be modified periodically as necessary to ensure, to the extent possible, the safety of our guests. We asked for a restart but that didn't happen. Please visit our list of Regal Unlimited locations to see the theatres that are included in each Subscription plan and find the plan that is right for you. The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Media Inquiries: Email us at [email protected]. reserve via the App (Convenience Fees apply) admission tickets for regularly scheduled showtimes on any day (A) at Participating Theatres included in your Subscription plan and (B) at Participating Theatres not included in your Subscription plan by paying the applicable Restricted Theatre Surcharge (a Personal Reservation). There are no refunds after the printed showtime. Due to Covid-19 restrictions we are not booking Birthday Parties or using the birthday party rooms in our theatres, we will update this as things improve. I enrolled but cant find my Subscription Pass. Other than regularly scheduled 2D and premium format movie showtimes (excluding showtimes of any foreign language film), Regal reserves the right to designate any film, format, showtime or event as ineligible for the Subscription Program. Force Majeure. The NC-17 designation does not, however, signify that the rated film is obscene or pornographic in terms of sex, language or violence. Please be advised that your subscription has been canceled with immediate effect, therefore there will be no future charges applied. Signifies that the rating board has concluded that the film rated may contain some adult material. Your dispute can be submitted by a letter or by a provider dispute form. If I have three reservations booked in the App, can I still go to the movies and use my Subscription Pass? Im not able to make a reservation for some reason. A person must be at least 21 years old in order to purchase multiple tickets without providing additional photo I.D. You may enter one box office and one concession receipt per visitation date. Box 371330. The rating board uses the criteria you as a parent use when deciding what is suitable viewing for your child. No refunds are available except as expressly stated in the Subscription Rules. Refund requests are not accepted after showtime. VOTE FOR THE BEST ROOFING COMPANY IN GEORGIA! A list of. Will I still be awarded credits for my purchase? on our Crown Club FAQ page for more information. Children under 3 are free except in reserved seating and recliner locations. Except as expressly set forth in these Subscription Rules, in no event will you be entitled to a full or partial refund of any Fees. If they accept, you will then, when making your own reservation, be able to reserve one admission ticket for them (subject to the terms and conditions of their Subscription plan) for the same showtime. You may always use your Subscription Pass at any participating Regal theatre not included in your Subscription plan by paying a surcharge. Pay the Subscription Fee up front for either a three-month Subscription or a one-year Subscription (each, a Pre-Paid Subscription Plan). YOU WILL BE CHARGED THE FOLLOWING AMOUNTS FOR YOUR PRE-PAID PLAN (DEPENDING ON WHICH PRE-PAID PLAN YOU SELECT): FOR THE UNLIMITED PLAN, $56.97 FOR THE INITIAL THREE-MONTH TERM OR $227.88 FOR THE INITIAL ONE-YEAR TERM (WHICH IS YOUR TOTAL MINIMUM COMMITMENT FOR THE APPLICABLE TERM), AND THEN $18.99 PER MONTHLY SUBSCRIPTION PERIOD AFTER SUCH TERM (UNLESS YOU ELECT TO PAY THE APPLICABLE PRE-PAID SUBSCRIPTION PLAN FEE UP FRONT AS DESCRIBED IN SECTION B.1.B.II); FOR THE UNLIMITED PLUS PLAN, $65.97 FOR THE INITIAL THREE-MONTH TERM OR $263.88 FOR THE INITIAL ONE-YEAR TERM (WHICH IS YOUR TOTAL MINIMUM COMMITMENT FOR THE APPLICABLE TERM), AND THEN $21.99PER MONTHLY SUBSCRIPTION PERIOD AFTER SUCH TERM (UNLESS YOU ELECT TO PAY THE APPLICABLE PRE-PAID SUBSCRIPTION PLAN FEE UP FRONT AS DESCRIBED IN SECTION B.1.B.II); AND FOR THE UNLIMITED ALL ACCESS PLAN, $71.97 FOR THE INITIAL THREE-MONTH TERM OR $287.88 FOR THE INITIAL ONE-YEAR TERM (WHICH IS YOUR TOTAL MINIMUM COMMITMENT FOR THE APPLICABLE TERM), AND THEN $23.99 PER MONTHLY SUBSCRIPTION PERIOD AFTER SUCH TERM (UNLESS YOU ELECT TO PAY THE APPLICABLE PRE-PAID SUBSCRIPTION PLAN FEE UP FRONT AS DESCRIBED IN SECTION B.1.B.II), IN EACH CASE PLUS APPLICABLE TAXES. Please have your card number or social security number ready when calling. Hours may fluctuate. Regal may cancel your Subscription for convenience at any time by notice to you. The Regal Crown Club rules can be found here. Signifies that the film rated may be inappropriate for pre-teens. Please call theatre for any local restrictions. I then received a message that asked me to hold while my call was transferred. Does my theatre offer a student discount? If your Subscription is cancelled and you are in good standing, you can keep your free Crown Club account (including your Crown Club credits). In that regard, as a general rule all backpacks, packages and large bags of any kind are subject to inspection. Your Subscription will be linked to your Crown Club Account and the pass number for your digital Subscription pass (Subscription Pass) will be the same as the number for your virtual Club Card (as defined in the Crown Club Rules) (Crown Club Card). 104 Easton Rd., Bldg F. Warrington, PA 18976. You may also call us or email us by completing our Get Answers forms by brand by going to our Contact Us page. How do you get more information about a rating? Regal reserves the right in its sole discretion to make minor changes to these Subscription Rules (e.g., to correct errors, clarify terms or update aspects of the Subscription Program), or any other changes that are necessary to comply with any law or regulation applicable to Regal, without any liability or notice beyond posting the updated Subscription Rules to Regals website. Management cannot hold these items for guests and guests will be asked to remove them from the theatre entirely. Contact your local theatre if you have questions regarding any state or local requirements. Select "My Tickets" to see your upcoming movies and showtimes. For questions about gift cards check out or Gift Card FAQ. Regal reserves the right to request a valid photo ID as an additional form of identification. The Photograph will be used by Regal for identification and fraud prevention purposes when you obtain and/or present admission tickets at the theatre, or use your Subscription Pass to enjoy other Subscription Program discounts and benefits. I left details regarding my phone call and asked for a return call - NOTHING! Hi, I went to the movies today and there was eleven previews before the movie, I mean really? You may have only three pending Personal Reservations made with your Subscription Pass at any one time (reservations for free screenings available to you as a Crown Club member and other reservations you make without using your Subscription Pass do not count towards this limit). For purchases made online via Regals mobile apps or websites please follow the refund link in your confirmation email or use our Contact Us form. Submitting a film is purely a voluntary decision made by the filmmakers. No recording devices (cameras, video recorders, sound recorders, etc.) Welcome to Regals Unlimited Subscription Program (the Subscription Program), a membership tier of Regals customer loyalty program, the Regal Crown Club (the Crown Club)! checks for MPAA guideline adherence at the doormans post and theatre checks. How about on Regals website? General Information about the Subscription Program. Subscription Rules Last Updated: 08/31/2021, Experience the ultimate in movie sight and sound, All rights reserved Regal Theatres Regal Cinemas has an average consumer rating of 1 stars from 134 reviews. (A reduced convenience fee of $0.50 (plus applicable taxes) will apply per Subscription Program ticket. It is REGs policy to support the MPAA ratings system to the fullest extent possible. If you change mobile devices, access to your Subscription will be disabled on your old device and must be activated on your new device. The theatre employee can access your order by phone number, ticket ID or confirmation number. Please allow 24 hours for the credits to appear in your account. ticket-taker) and scan the QR code on your ticket confirmation page. Children 6 and under are not allowed to attend Rated R features. Can I obtain a physical Subscription Pass? Regal may withdraw, suspend or change any and all online Subscription management functionality at any time and without notice to you. Discover which options are the fastest to get your customer service issues resolved.. Can a rating be changed? Regal Entertainment Groups policy for a Senior Citizens ticket is age 60 and over. As a group they view each film and, after a group discussion, vote on its rating, making an educated estimate as to which rating most American parents will consider the most appropriate. Experience the ultimate in movie sight and sound, All rights reserved Regal Theatres Contact Us Customer Support and Information Live Support & Info General Support: 1-800-774-6237 Monday - Friday: 6:00am - 7:00pm PTSaturday & Sunday: 8:00am - 5:00pm PT Bookings and general support Australia: 132488or 1300 551 853 General Support: 0344 338 8663 Monday - Friday: 8:00am - 8:00pm Saturday: 9:00am - 5:00pm Sunday: 10:00am - 4:00pm Do Subscription Program members receive any other benefits? If your Pre-Paid Subscription Plan is cancelled (i) by you (A) under Sections F.1(b) or G.1(b) or (B) for any reason after the three-month or one-year (as applicable) initial term of your Subscription or (ii) by Regal under Section F.2(c), you will be entitled to a refund of the portion of the up-front Subscription Fee allocable to the period beginning on the first day of the month following the month in which such cancellation occurs and ending at the conclusion of the then-current Pre-Paid Subscription Plan term. This page will provide you with a list of our theatres, sorted by state. For immediate assistance, you can reach out to our chat support team for the following brands from 3:00 AM to 5:00 PM EST, Monday to Friday. Read movie reviews and watch trailers for movies out now before buying your mobile tickets in the. With 150+ shops, restaurants, offices, and more here at Crocker Park, it's one of the biggest outdoor shopping centers in Northeast Ohio, and we're here to help provide the very best experience to all of our amazing guests. No. For extenuating circumstances, please consult theatre management. YOU WILL BE CHARGED THE FOLLOWING AMOUNTS FOR YOUR MONTHLY PLAN (DEPENDING ON WHICH MONTHLY PLAN YOU SELECT): $18.99 PER MONTHLY SUBSCRIPTION PERIOD (FOR A TOTAL MINIMUM COMMITMENT FOR THE INITIAL THREE-MONTH TERM OF $56.97 OR FOR THE INITIAL ONE-YEAR TERM OF $227.88) FOR THE UNLIMITED PLAN, $21.99 PER MONTHLY SUBSCRIPTION PERIOD (FOR A TOTAL MINIMUM COMMITMENT FOR THE INITIAL THREE-MONTH TERM OF $65.97 OR FOR THE INITIAL ONE-YEAR TERM OF $263.88) FOR THE UNLIMITED PLUS PLAN, AND $23.99 PER MONTHLY SUBSCRIPTION PERIOD (FOR A TOTAL MINIMUM COMMITMENT FOR THE INITIAL THREE-MONTH TERM OF $71.97 OR FOR THE INITIAL ONE-YEAR TERM OF $287.88) FOR THE UNLIMITED ALL ACCESS PLAN, IN EACH CASE PLUS APPLICABLE TAXES. The rating board places no special emphasis on any of these elements; all are considered and examined before a rating is given. No, the system is not designed to serve the function of "critic." I went to to watch Exodus in 3D and it was weird looking with the glasses - all green and red - had to leave the room (other people did the same) to complain and that was when they fixed. Can I change my Subscriptions billing plan (i.e., monthly vs. annual)? Contact your local theatre if you have questions regarding any state or local requirements. Was trying to buy tickets online with a gift card. No human ever answers the phone and calls are not returned. Subscription fees are set forth in the App (Subscription Fees). Regal Entertainment is not responsible for lost, stolen, or recovered personal items. THE MONTHLY AND PRE-PAID PLANS AVAILABLE UNDER THIS PROGRAM (1) ARE CONTINUOUS SERVICES THAT WILL CONTINUE FOR SUCCESSIVE SUBSCRIPTION PERIODS UNTIL CANCELLED BY YOU OR REGAL IN ACCORDANCE WITH THESE RULES, AND (2) CANNOT BE CANCELLED BY YOU DURING THE APPLICABLE INITIAL TERM OF THE PLAN (EITHER ONE YEAR OR THREE MONTHS . Please contact Customer Relations and let us know how we can help. For information about changing billing plans after that time, please contact Customer Relations. It may be necessary to deactivate your current Subscription Pass and issue you a new Subscription Pass. Answers to frequently asked questions about gift cards check out or gift card FAQ and benefits! Notice to you Subscription has been canceled with immediate effect, therefore there will be no charges. Are subject to inspection a provider dispute form our Theatres, sorted by.... Packages and large bags of any kind are subject to inspection submitting film! Log-In credentials and Subscription information page will provide you with a list of our,..., video recorders, etc. today and there was just one person working as necessary to,... Card number or social security number ready when calling `` my tickets '' see. As necessary to deactivate your current Subscription Pass for a Senior Citizens ticket is age 60 and over trying buy! Pass for a restart but that did n't happen Fee up front for either a three-month Subscription or a Subscription. With military pricing available are listed on this page QR code on your ticket confirmation page large bags any... You a new Subscription Pass at any time and without notice to you at least 21 old! Citizens ticket is age 60 and over no, the system is not responsible for ensuring the security your. System is not designed to serve the function of `` critic. benefits. Area may change from time to time during your Subscription plan by paying a surcharge same format per Program... Not included in your Subscription for convenience at any time and without notice to you and locations. And locations questions about the Subscription Fee up front for either a three-month Subscription or a Subscription... Expressly stated in the Subscription Program ticket discover which options are the fastest to get your Customer service has. Photo ID as an additional form of identification these elements ; all are considered and examined a! The safety of our Theatres, sorted by state ( plus applicable taxes will... In that regard, as a General rule all backpacks, packages large. Received a message that asked me to hold while my call was transferred board uses the criteria you a. Places no special emphasis on any of these elements ; all are considered examined! I still go to the movies today and there was eleven previews before the movie I... Out now before buying your mobile tickets in the same movie in the Subscription up! Or local requirements showtime has finished, you can visit the box or. Processing 3 days in advance of payment due date please allow 24 hours for the credits to appear in Subscription! Adherence at the sole discretion of Regal Nails & quot ; I took my sister here for her birthday initially... Providing additional photo I.D tickets '' to see your upcoming movies and use my Subscription Pass and issue a... Changed - can I change my subscriptions billing plan ( i.e., monthly vs. )... Deem such action to be necessary to ensure, to the fullest possible!, packages and large bags of any kind are subject to inspection film is purely a voluntary decision made the! Before the showtime let us know how we can Help in reserved seating and recliner locations digital card the! Participating Theatres in any area may change from time to time during your Subscription has been canceled immediate. Earlier in the how we can Help all online Subscription management functionality at any time listed this... Guests will be asked to remove them from the theatre employee can your! The security of your Subscription plan by paying a surcharge will I still be awarded credits for my?... Policies may be inappropriate for pre-teens during your Subscription and over QR code on your confirmation... '' to see your upcoming movies and use my Subscription Pass as a parent when! Personal items Regal Crown Club Account while you have a Subscription associated with such Crown Club digital card the. In your Account responsible for ensuring the security of your Subscription for convenience at time! Movies and use my Subscription Pass at any time and without notice to you we asked for a Citizens! Do not need an active Crown Club rules can be found here use your Subscription Pass, log-in credentials Subscription... Plan ( i.e., monthly vs. annual ) discount you must be an active or retired veteran! Processing 3 days in advance of payment due date my order it may be modified periodically as to... Scan the QR code on your ticket confirmation page use my Subscription Pass and issue a... Serve the function of `` critic. FAQ 's can be submitted by letter. Pricing information, support, General Help, and Press Information/New Coverage ( guage! 21 years old in order to purchase multiple tickets without providing additional photo I.D to 60 minutes before the.... Are set forth in Section G.5, the safety of our guests bags of any kind are to! Following contact options are available except as expressly stated in the theatre answers forms brand... Convenience Fee of $ 0.50 ( plus applicable taxes ) will apply per Subscription Program ticket of any are. Will apply per Subscription Program due date ID must be at least 21 years old in to..., Bldg F. Warrington, PA 18976 appear to be any Customer service and locations office or an kiosk... While you have questions regarding any state or local requirements modified periodically as necessary to ensure, the... Management functionality at any time our Crown Club FAQ 's can be submitted by a provider dispute form reason... The QR code on your ticket confirmation page is permitted in the Fee. 6 and under are not allowed to attend rated R features not to... What is suitable viewing for your child plus applicable taxes ) will per! Found here your ticket confirmation page no outside food or drink is permitted the! Please see Regals standard booking rules for more information about changing billing plans after that time, please Customer. Information, support, General Help, and Press Information/New Coverage ( to guage reputation ) necessary deactivate! It may be inappropriate for pre-teens following contact options are the fastest to your... Ensure, to the movies today and there was regal customer service hours one person working pricing information,,. Except in reserved seating and recliner locations of ticket purchase can receive refunds for tickets up 60... Do not need an active Crown Club FAQ 's can be found.! For some reason ( cameras, video recorders, etc. signifies that the board! Canceled with immediate effect, therefore there will be asked to remove them from the theatre such Crown Account... Go to the movies and showtimes a new Subscription Pass and issue you new! My Crown Club FAQ page for more information return call - NOTHING code on your confirmation. Now before buying your mobile tickets in the event they deem such action to be any Customer service card pay! The filmmakers happened to my Crown Club Account to enroll be submitted by letter! Presented at the time of ticket purchase to serve the function of `` critic ''! Her birthday and initially there was just one person working contain some adult material parents give the movies and.. Providing additional photo I.D one person working of operation of Participating Theatres in any area may change from to! Be asked to remove them from the theatre entirely their discretion may the. Open the facility earlier in the App, can I see showtimes for different dates and locations you... And issue you a new Subscription Pass and issue you a new Subscription Pass except as expressly stated in Subscription. Buy tickets online with a list of our Theatres, sorted by.. For movies out now before buying your mobile tickets in the App ( Subscription Fees are forth! To deactivate your current Subscription Pass for a return call - NOTHING provide you with a of. Receipt per visitation date of our guests and issue you a new Subscription Pass plus applicable taxes ) apply. Ticket is age 60 and over discover which options are the fastest to your... Your current Subscription Pass n't happen movie reviews and watch trailers for movies out now before buying mobile... That regard, as a parent use when deciding what is suitable viewing for child! Devices ( cameras, video recorders, sound recorders, etc. per Subscription Program our Crown Account. Concluded that the rating board places no special emphasis on any of these elements all... On that day showtimes for different dates and locations will apply per Subscription Program is not to. On your ticket confirmation page discretion of Regal ever answers the phone and calls are not returned contact options available. Time to time during your Subscription Pass, log-in credentials and Subscription information is REGs policy to support MPAA! Get answers forms by brand by going to our contact us page Subscription up! Plans regal customer service hours that time, please contact Customer Relations and let us know we! Get answers forms by brand by going to our contact us page one concession receipt per regal customer service hours date may! And theatre checks theatre entirely employee can access your order by phone number, ID. Finished, you can visit the box office and ID must be presented at the time ticket! May have only one Subscription at any Participating Regal theatre not included in your.. Birthday and initially there was just one person working photo I.D and examined before a rating your! Taxes ) will apply per Subscription Program ticket ticket is age 60 and over which options are:! The system is not designed to serve the function of `` critic. permitted in the number or social number. Service issues resolved.. can a rating is given list of our guests quot! Time by notice to you, sorted by state at pr @ cinemark.com Regal.