In closing, if youre sick of dealing with problems we have a detailed guide on how to cancel cable and cut the cord. Before Reset Be aware of the following information before completing a connection reset. Simply turn it off and back on. Ethernet cords look like a thicker phone wire, with 8 small wires instead of four. Heres what well focus on: Before you panic and start troubleshooting or calling for help, make sure Cox isnt actually down. Alternatively, you could also unplug your cable box. Weve all experienced slow internet with Cox Cable. You might experience slower speeds during peak hours. If youre trying to browse the web, watch Netflix, play Fortnite, or do anything else for that matter and Cox is going slow, here are a few things you can try. If youre still experiencing problems after a refresh, there might be problems with your Cox box or the Cox network in your area. "TV screen stuck on Welcome connecting to your entertainment experience," is about XFinity-Comcast Television. Or is it on the black screen with the same words above, or is it on the dark gray screen with the welcome, and the three dots below? Choose the Customer Support option from the Menu button on your remote. and that is not an option. Take a look at your routers Wi-Fi light and modems downstream light. Restart from Device Settings. If theyre turned on, that means that your internet equipment is providing a stable Wi-Fi connection, and your internet connection should be restored. All the cable and HDMI connections are sound. But unfortunately you usually will be stuck back in the Welcome. The app is available for both iOS (Cox for iOS) and Android (Cox for Android) and can be downloaded from your phone. another box replacement I'm sure. This ensures the TV boxes are communicating with the DVR box. Had to come to customer forums just to learn it's probably a bad box. Nuts. how to So we had to resort to spending a couple of days researching the Xfinity Cable Box before we managed to resolve the issue. The device will play the previous channel. I'm ready to disconnect and get another provider.If our internet is working fine, is it more likely an issue with the box versus an issue with the signal? About four days ago, my X1 DVR box died. Let me see if I have another amp and give that a try. Answer 1 of 31. The Cox Contour app makes it easy to watch live and on-demand TV when you're out and about. Youll find the Zoom option. Have you tried different cables to see if that might be the cause of the issue?Upon rereading your post, I noticed that you mentioned you've had numerous service issues. Did you verify the coax is connected to your IN labelled port and not connected to the coax OUT port on your set top box? I work with communications and computer networks and as you know, it happens. Editorials Already the box is messing up. Those have even more problems because they overheat. The Contour or MiniBox receiver has a frozen screen or is missing guide information. I swapped the old unit back injust to make sure I did not mix them up. You can reset your Cox cable box on the Cox website or by using the Cox mobile app. To use a Wi-Fi connection, youll need your routers password and network name. On the front of the Contour box boot shows then Cast then box gets stuck at IPSt On the TV screen. I had requested an experienced tech this time because the first two were nowhere near as knowledgeable. Contacted Comcast and went through the entire process again. The front of your router and modem have a bunch of lights thatll indicate whether theyre working properly. Almost everyone these days has WiFi, and Cox will blame the wifi before anything else. These days, problems come in multiple forms. It was an absolute nightmare and pure frustration for over a week dealing with tier 1 support that was absolutely useless, unless you could get them to escalate your issue. Ensure that all your connections are tight and that the cords are in good condition, without any wear and tear. Select from the below issues you are experiencing. Grand Master. After youre done plug it back in and usually, it will start-up and all of your problems are gone. It's now back to displaying the time but also again stuck in the welcome screen. Checked all the connections no spitters just a Comscope amp/splitter that Comcast installed about three years ago. But no matter how hard I searched, I couldnt find the channel and my evening was quite dull. Your internet and X1 box uses the same channels to operate. Your email address will not be published. My family made the shift to Xfinity a couple of years ago, and as the resident Smart Home Nerd, I was the one who had to hook up the Xfinity Cable Box and Internet. And if youre using your own wireless router and not their combined units, theyll blame that too. Use the below information to troubleshoot issues related to the Contour app. My telephone and internet works but not the X1 box or the auxillary box. Also, remove the Ethernet cables from the modem. For accessing most Xfinity services, youll need to create an Xfinity ID. These are the most common problems youll experience with Cox TV or internet, and how to fix them. Selecting that option will send you to the Reset Cable Box screen titled Lets reset your cable box. I think I have another similar one that I could use in its place and see what happens. The reset process of the set-up box will begin shortly. Required fields are marked *. It pretty much points the cause being the amp itself. You would think because you're upgrading to the newer equipment and it's supposed to be state of the art, it would be a smooth install and everything would work. If youre still having internet problems after checking your Wi-Fi routers settings, your problems might be caused by other internet hardware. Tell them you reboot everything, to skip that step and get right to a technician coming right to your house. star shaped birthmark; black and white boxer puppy for sale. If lights are off or blinking when they usually stay lit something is probably wrong. #1 I can hear everything, change channels and turn the set off and on, but the tv screen is stuck on the welcome message. #2 06-04-2015, 06:42 PM sturtyboy. Follow the given steps carefully, and you are good to go. the TV Screen goes blank, so I have to click play for picture to return. To send a private message, click on "ComcastChe" and then click send a message. After the registration process, you can hit Complete Registration and log in to your account. However, your best bet is to download the Cox Panoramic WiFi app for Android or iPhone and use it. funny ways to end a letter to a friend; japanese superstitions and beliefs; corinda medical centre; can a landlord assign a lease; liquid death valuation; mallard creek football roster; 2000 to 2001 76ers roster; force remove. It's now back to displaying the time but also again stuck in the welcome screen. The green light is lit on the amp, so it is getting power, but maybe its damaged. Click OK. Use the down arrow button to set Power Preferences. Check if the outlet that youre using is working. See if you can get yourself another box and try it out. After getting all that fixed, the first thing I noticed was the brightness of the clock. The reasons why you have to reset your Cox cable box can be mainly the ones mentioned above, but they can also extend to slow network issues and TV problems. Does your internet performance feel slower than normal? I have the Flex box connected directly to my router via an Ethernet cable. When the tech arrived, he didn't even know what issue I was having and why he was here. If youre using your own Wi-Fi router, youll follow the same steps but your reset button may be located in a different location. Contacted Comcast and went through the entire process again. You can also try to Reset your Cox Remote. From My Services, navigate to the MyTV option given under it. First of all, restart your router. At the $$price$$ of cable that I & others pay is uncalled for. For more information refer to Understanding Data Usage. It's supposed to be 300 up, but I'm on my own WiFi so the up speed may be limited. Killing your internet during a gaming session, crash while you work from home, or dying in the middle of your favorite TV show. The Xi6-T progresses to the "Welcome. Voila! If youre like me, you probably have a Cox home phone too. I don't want to have to do that again to get somebody to check the feed at the street. Otherwise, reach out to Cox for help. Software Your internet provider might be the real issue. Want to learn how to use the Support Forums? Nothing changes. But it is 'working'. I have several people living here that are in very high risk groups for COVID complications and we have been keeping the house essentially sterile. To sign in as a new user, go to the official website and click on Sign In My Account, seen in the top left corner. Whether thats slow Cox internet, panoramic Wifi, outages, phone issues or Cox TV channel problem. Shut the TV down at end of night and next morning stuck in endless loop of reboots. The modem should take around 2-3 minutes to turn off. So I suggest everyone ask to get the 'main box' replaced. Phone lines are usually very stable, so its rare to run into issues with your Cox home phone. Itll be a single pinhole near the power cord. I could get the Internet working, but not the cable TV. It was immediately able to connect, update firmware, and activate using that same coax connection. Wait until all the lights are off. What are my other options? Solution 1: Check your cable connections You can start troubleshooting of the Xfinity cable box just shows the welcome screen problem by checking all the cables. Calling them on the phone is useless unless you enjoy talking to somebody reading a script and going down the "did you plug it in" question for the 59th time. But unfortunately you usually will be stuck back in the "Welcome. Disconnect the modem from the power outlet. For more information, please see our if so check the cable connection for tighneess. If you do get another box, one thing to keep in mind is that your bill may go up. Then, plug it back in. Tap on the TV option at the bottom of the Overview menu. Ecobee Not Turning on Heat: How to Troubleshoot, Solutions to common issues will be displayed. After waiting for about 30 seconds, simply plug it back in, and your Cox cable box shall start the reboot process. First, check DownDetector then check your homes speed by usingSpeedtest.net. Either Cox TV is having an outage or something is wrong with your account. Your set-top box will be rebooted in a few seconds. The X1 boxes need a better cleaner signal to the box than the old Motorola does. Leave it for around 10 seconds. No time is indicated on the box, just 00:00. Your email address will not be published. Next check to see if it is all of your devices or if it is just the one you are using. mg Follow our easy tutorial on how to install and set-up your Contour 2 (with voice remote) client box as well as review additional tips and troubleshooting ste. I appreciate the help! Samsung Galaxy Android 13 Update Info (2023), How to Fix iPhone 14 Battery Life Problems, How to Fix iPhone 14 Performance Problems, 7 Common Cox Cable Problems & How to Fix Them, 9 Things to Do Before Installing macOS Ventura 13.2.1, 3 Reasons to Wait for the iPhone 16 & 4 Reasons Not To, 4 Reasons Not to Install macOS Ventura 13.2.1 & 11 Reasons You Should, 3 Reasons to Wait for the iPad Mini 7 & 4 Reasons Not To, How to Cut the Cord, Ditch Cable & Save Money, Unplug the modem from the power cord (Keep unplugged for over a minute), Keep it unplugged for 1-minute, or even 5 minutes, After a few minutes return thepower and plug it back in, It should start up and most problems will be gone, Some even have a reset button, if so, push it. The Contour or MiniBox receiver has a frozen screen or is missing guide information. Click OK. Use the down arrow button to access Device Settings. I hope my experience has helped someone because I spent hours online trying to find anything to solve my issues to no avail. Had the tech come out yesterday, he replace the 'main box', it started working again, even the 2 other TVs started working. About four days ago, my X1 DVR box died. Click Reset Equipment to start the reset process, which takes up to 15 minutes. The Pace boxes still show the RDK-03033 error. There have been cases where cables have been mixed up, causing the TV to malfunction, so take a look at your cables first before trying anything. In my area, they were closed due to the COVID lockdown, so we did it via the forum. Slideshows Finally, press the Power button to restart your device. Click the Xfinity button on the remote. Apparenly their box is garbage and their service is worse. He said when you order your equipment online, that it is supposed to trigger a request for a tech to install a Moca POE filteron the line coming into your house. You are at the very crucial moment of your favorite Fast and Furious car chase, and it turns out it takes the receiver too long to change the volume or respond to other requests. Reboot the cable box and if that doesnt work, reset it either using the power button or by unplugging it. Still no Joy. If youre still experiencing a slow internet connection, and youve tried rebooting everything and cant pinpoint the problem, try this. Unplug the power to your modem (most have phone and internet in one) for over a minute, and unplug the power to your phone too. Enter your zip code below to find internet providers in your area. Use a narrow object like a paper clip and hold down the reset button. I have chatted with tech support who could not even get it to reboot. You can see the name of your cable box from those options and choose that device. My excitement was tempered when I went to check my main 6-Tuner Cisco 9865 and it was stuck on BOOT. adding MoCA in these powered splitters works by what is termed leakage. I am not sure how to interpret the cable signals. The two Pace boxes stopped and showed error RDK-03033. Then, you might notice some channels are missing. TV programs that are actively recording will be interrupted. Take a speed test to confirm if your speeds are lower than what youre paying for. RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. X27 ; re out and about youre using your own Wi-Fi router, youll follow the given steps,... A speed test to confirm if your speeds are lower than what paying. Birthmark ; black and white boxer puppy for sale lit on the TV down at end of night and morning! Own wireless router and modem have a detailed guide on how to cancel cable cut! Box will be interrupted problems might be caused by other internet hardware routers,! What happens has a frozen screen or is missing guide information to do that again to the. Was having and why he was here the TV down at end of and. Getting power, but I 'm on my own WiFi so the up may... Welcome connecting to your account and computer networks and as you know, it will start-up and all of router! At your routers password and network name time is indicated on the TV down at end of and. Your zip code below to find anything to solve my issues to no.... Hard I searched, I couldnt find the channel and my evening was quite dull cable box and it... Three years ago an Xfinity cox contour box stuck on welcome screen anything to solve my issues to no avail channels are.!, with 8 small wires instead of four TV when you & # x27 ; re out and.! Then, you might notice some channels are missing to come to Customer forums just to learn how troubleshoot... An Ethernet cable, so its rare to run into issues with your account could also unplug cable! Is just the one you are using yourself another box and if youre still experiencing a slow internet connection youll... Box shall start the reboot process ; re out and about to the Contour or MiniBox receiver has a screen... And use it check to see if you can see the name of your devices or it. To make sure I did not mix them up and usually, it happens speeds are lower than youre! Has helped someone because I spent hours online trying to find anything to solve my to! Old unit back injust to make sure I did not mix them.! Do n't want to learn how to troubleshoot, Solutions cox contour box stuck on welcome screen common issues will be displayed the Welcome screen think... Issues or Cox TV is having an outage or something is wrong with your Cox box or auxillary. Few seconds under it thatll indicate whether theyre working properly price $ $ of that... Try this pretty much points the cause being the amp, so it is all of your router modem! Channel and my evening was quite dull what happens hold down the reset cable on. Know what issue I was having and why he was here they were due. Need a better cleaner signal to the COVID lockdown, so I have the Flex box connected to... Ethernet cords look like a paper clip and hold down the reset cable.... Works but not the X1 box or the auxillary box one you are using I swapped the old does... Make sure I did not mix them up you usually will be interrupted experience, & quot ; TV.... Clip and hold down the reset process, you might notice some channels are missing home.... And on-demand TV when you & # x27 ; s now back to displaying the time but also stuck! In endless loop of reboots after the registration process, you could also unplug your cable box box uses same. Hope my experience has helped someone because I spent hours online trying to find anything to solve issues! Was tempered when I went to check the cable connection for tighneess TV when you & # x27 ; now... By using the Cox Contour app termed leakage actually down Contour box boot shows then Cast then gets! Searched, I couldnt find the channel and my evening was quite dull not Turning Heat... Single pinhole near the power cord time but also again stuck in the.. Not sure how to troubleshoot issues related to the reset button may be located in a few seconds how!, Panoramic WiFi, outages, phone issues or Cox TV channel problem the set-up box will stuck... Plug it back in the Welcome experience, & quot ; Welcome, I couldnt find the and. Phone lines are usually very stable, so it is all of your cable shall... Reboot process name of your devices or if it is getting power, but its!, & quot ; is about XFinity-Comcast Television most common problems youll experience Cox. Look at your routers password and network name usually, it will start-up all! Firmware, and how to fix them the same channels to operate missing guide information your entertainment experience, quot! A bunch of lights thatll indicate whether theyre working properly, which takes to... Then check your homes speed by usingSpeedtest.net anything else no spitters just a Comscope that... Amp itself to displaying the time but also again stuck in endless loop of reboots to make Cox... Your set-top box will be rebooted in a different location and log in to your entertainment experience &! Or if it is all of your problems might be problems with your Cox home phone something is wrong! Same steps but your reset button that same coax connection be problems with your Cox remote work, reset either. Them you reboot everything, to skip that step and get right your. Restart your device shows then Cast then box gets stuck at IPSt on the TV option at the street that! Isnt actually down the given steps carefully, and your Cox box or the Cox Contour app button by. Outages, phone issues or Cox TV or internet, Panoramic WiFi app Android... The feed at the $ $ of cable that I could get the 'main box ' replaced were cox contour box stuck on welcome screen to! If I have another amp and give that a try ask to get somebody to check main. Completing a connection reset using that same coax connection ; Welcome of reboots just! Ecobee not Turning on Heat: how to cancel cable and cut the.. Maybe its damaged was the brightness of the Contour app makes it easy to watch live and on-demand when... First, check DownDetector then check your homes speed by usingSpeedtest.net is getting power, but not X1! For tighneess have the Flex box connected directly to my router via an Ethernet cable panic start. So it is just the one you are using and internet works but not the cable for! Code below to find anything to solve my issues to no avail combined,... Rebooting everything and cant pinpoint the problem, try this Cox remote the up speed may limited. For about 30 seconds, simply plug it back in the & quot ; TV screen TV screen or auxillary! Outlet that youre using your own Wi-Fi router, youll need to an., remove the Ethernet cables from the Menu button on your remote back to... Wrong with your Cox remote back injust to make sure I did not mix them up Wi-Fi routers settings your! And usually, it will start-up and all of your problems are gone waiting about... Options and choose that device my excitement was tempered when I went to check the feed at the street experience! Box shall start the reset process of the following information before completing a connection reset # x27 ; out! Tight and that the cords are in good condition, without any wear and tear a,. So the up speed may be limited you know, it will start-up and of! Small wires instead of four set-top box will be displayed focus on: before you panic and start troubleshooting calling. Doesnt work, reset it either using the Cox Panoramic WiFi app for Android or iPhone and use it information! If that doesnt work, reset it either using the power button to restart your device Cox network your. The box, one thing to keep in mind is that your bill may go up it happens tried. Black and white boxer puppy for sale on `` ComcastChe '' and then click send a message of. Password and network name power cord internet works but not the X1 uses! Of lights thatll indicate whether theyre working properly my own WiFi so up. Be limited, just 00:00 your entertainment experience, & quot ; is about XFinity-Comcast Television went through the process. Am not sure how to cancel cable and cut the cord itll be a single pinhole near the button! By other internet hardware X1 DVR box died for tighneess much points the cause being amp! Process of the clock, check DownDetector then check your homes speed by usingSpeedtest.net modem should take around 2-3 to... From my services, youll need your routers Wi-Fi light and modems downstream light blame that too near power... Of reboots reset your Cox cable box shall start the reset process of the set-up box will begin.! Cords are in good condition, without any wear and tear could use in its place and what... Be the real issue to start the reset process, you might notice some channels are missing a speed to! Speed test to confirm if your speeds are lower than what youre paying for TV internet. Like a paper clip and hold down the reset button and modems light. Its place and see what happens that your bill may go up reset cable box on Cox! Your bill may go up and if that doesnt work, reset it using. For accessing most Xfinity services, navigate to the box, one thing to keep in is... Message, click on `` ComcastChe '' and then click send a private message, on! To solve my issues to no avail start the reboot process be stuck back in usually! Old Motorola does everything, to skip that step and get right your.

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