Contact Customer Service. The apr and payment is way too high but its all I could do for the time being with my credit. Example: I think a successful manager needs to be someone who is organized, empathetic and decisive. Our solutions include: You have got to be crazy if you ever ever deal with this company. Get unlimited free credit scores & reports. Can I get Credit from Ford Car Dealerships? Verified Customer. Mission Lane Credit Card Customer Service, Call Opensky Credit Card Customer Service, Walmart Credit Card Phone Number Capital One. The nature of the industry means that it is likely to be more cutthroat than it appears to be. Are you sure you want to do this? Spartanburg, SC 29302 (Converse Heights area) $40K - $50.7K a year (Estimated) Full-time. Standard third-party payments through CheckFreePay, available at most Walmart locations, through Moneygram and Western Union. I like to involve my team members in decision-making processes so they feel invested in the outcome of those decisions. Example: I have used several different kinds of tools to track performance metrics in the past. Give us a shout at 1-888-556-4616. American Credit Acceptance is a growing company thats looking for employees who can help them continue to grow. American Credit Acceptance offer a full range of contact details for their customer service team as listed above. Example: I believe that its important to maintain open communication with all of our customers, even those who have fallen behind on their payments. American Credit Acceptance is looking for candidates who can handle delinquent accounts in a professional manner. Use your answer to highlight some of your management skills, such as communication, organization and problem-solving. We want our managers to be able to work independently. When answering this question, try to think of something that isnt too serious or personal. Email this Business. This question helps them determine if you have experience working in a collaborative environment and how you interact with your coworkers. Learn about American Credit Acceptance culture, salaries, benefits, work-life balance, management, job security, and more. Due to the lack of response from American acceptance the interest on went to over $200.00 which was left to be paid after the ***and my insurance paid them. Employers want to know that youre aware of your weaknesses and are actively working on them. All content is posted anonymously by employees working at American Credit Acceptance. . I am caught up until next month but now because the payment was taken too soon Im behind on my rent . Follow your bank's instructions for bill payments. where. Ive been very lucky to with these people. The nature of sub-prime lending means that the customer base is likely to be considered a more risky underwriting target, but with the attraction of higher profitability. Manage all your bills, get payment due date reminders and schedule automatic payments from a single app. Tell me about a time when you had to work with difficult customers or clients. North American Credit Services is located in Chattanooga, Tennessee, United States. NOTICE TO BORROWERS: This is an expensive form of borrowing and should be used in the event of emergencies such as car repairs, or medical coverage for you or your family. If you have automotive industry experience, share what you learned from that job and how it can help you succeed in this role. Example: At my previous job, I was tasked with helping the sales team close more deals. CT, DE, FL, GA, MA, MD, ME, MI, NC, NH, NJ, NY, OH, PA, RI, SC, VA, VT, WV, AL, AR, IA, IL, KS, LA, MN, MO, MS, NE, WI, AK, AZ, CA, CO, HI, ID, MT, ND, NM, NV, OR, SD, TX, UT, WA, WY, Website User Agreement and Privacy Statement. I told her why would You guys delete a payment just to make another payment arrangement for the same exact day if I wasnt going to be issued a refund .. doesnt make sense. Credit Acceptance interview details: 229 interview questions and 193 interview reviews posted anonymously by Credit Acceptance interview candidates. Example: I am passionate about technology and always looking for ways to incorporate it into my daily life. This leaves them in a sense of limbo is what is happening and inevitably they fear the worst and may invoke fairly drastic measures. During that time, I learned how to repair cars of all makes and models, which has helped me understand the importance of quality customer service at American Credit Acceptance. .blue-bg .journal-content-article { You can contact them directly by phone at 866-544-3430. If you dont have direct experience selling, explain what skills you possess that would help you succeed as a salesperson for American Credit Acceptance. Do you have any experience working in the automotive industry? Are you sure you want to do this. American Credit Acceptance has a number of ways of accepting payment, online, through normal banking roots and via direct mail. When you go to an interview for American Credit Acceptance, you can expect to be asked questions about your experience with consumer auto finance. i didnt know this when i got the loan. 2023 Credit Acceptance Corporation. Example: I worked as a mechanic for five years before I started my career in finance. Glassdoor has 236 American Credit Acceptance reviews submitted anonymously by American Credit Acceptance employees. Example: Ive worked as a customer service representative at my current job for two years, where I interact with customers on a daily basis. It is possible to also arrange one-time payment details online. When answering this question, it can be helpful to provide specific examples of how you helped your company succeed and grow. During this time American acceptance was still adding interest to my loan which could have been paid in full if the document requested was sent in a timely manner. The Customer Advocate, Account Operations I is responsible for updating and validating customer account operations in their specific areas of expertise. My mechanical skills also make me an excellent communicator with customers who need help understanding their car's issues." 2. Spartanburg, SC. This should be spelt out at the beginning of the loan negotiations and be clearly stated in the sales contract. Phone Directory. Finance & Accounting. Box 551888, Detroit, MI 48255-1888. Other customer service agents were also unhelpful in explaining how and why some customers were left without notices of repossession, worsening their living. Corporate Street Address. Uncheck the box next to the phone number you would like to opt out from Text Alerts. The Customer Service Specialist will provide effective, empathetic and timely customer service to internal and external customers. What would you do if you saw a coworker making mistakes? You are about to be redirected to the AppOne Portal. Monday to Friday. Dealer Support 855-295-8810 Underwriting: Option 1 Funding: Option 2 Sales: Option 3. +1 800 634 1506. All rights reserved. Poor service and very slow responses, still on my credit for missed payments when the dealership paid it all off to put me into a better vehicle. I have had a loan with American acceptance for over 3 years with no late payments. Were dedicated to empowering the emerging credit consumer to purchase reliable and affordable. also i was told due to covid moretorum no repo would occur. sub-prime) credit and we observed an average auto loan interest rate of 23% (within a range of +/- 7%), while rates vary a lot by credit score. Easily apply. American Credit Acceptance may ask this question to learn more about your public speaking skills. However, most positions will require at least one phone interview and an onsite interview. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Whether you're still considering enrolling with us or you're a current customer or dealer, we'd love to hear from you! This question is an opportunity to show your interest in the company and its mission. If hired, what would be your approach to handling delinquent accounts? The advantages to the customer in terms of a credit application tend to revolve around the following areas. Weekdays . This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. I have been following American Credit Acceptance since its inception and was excited when they began offering online applications. This question is a common one in interviews, and its important to be honest. Over the phone with an Agent. American Credit Acceptance is a company that values teamwork and collaboration. Kimberly. position: absolute; What are your thoughts on the current state of the automotive market? I explained that our companys policy was to only offer loans at a certain percentage, but if they were willing to pay more per month, we could reduce the overall cost of the loan. To visit the secure Speedpay site, you must leave the public American Credit Acceptance website. doxo is the simple, protected way to pay your bills with a single account and accomplish your financial goals. PO Box 204531 Repo Recovery Specialist. I forgot my account balance. Why? Wasn't what I thought I was buying when I bought this car. There are differences, and potentially a number, Hyundai Tucson Lease Deals It is a good starting point to think of leasing a Hyundai Tucson as being somewhat like a rental arrangement. I would first try to reach out to them by phone or email to see if there was any way I could help them get back on track. I would like the company to follow through with their promise and waive the $200 worth of fees on my account so that I am able to bring my account current. They dont care and after never having any problems until now this is very disappointing. 13 days ago. Type. I would also like all of the negative credit bureau reporting removed, again given my circumstances, negative reporting should not have taken place according to the conversation I had before. Can you give an example of how you helped a team reach their goals? Southfield, MI. This type of activity will not be advertised as such, but is likely to form a part of the way that any major fires company deals with customers. 22 salaries. American Credit Acceptance is a sales-driven company, so its important to show your experience with this type of work. Be prepared to answer questions about your ability to work with people from all walks of life, as American Credit Acceptance is committed to providing financial solutions to everyone. Reviews from American Credit Acceptance employees about working as a Customer Service Representative at American Credit Acceptance in Spartanburg, SC. They are a great place to get approved. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. (866) 544-3430. what. On my account I was told fees would be waived given my circumstances. Saturday 8 AM 5 PM EST American Credit Acceptance corporate office is located in 961 E Main St, Spartanburg, South Carolina, 29302, United States and has 2,097 employees. Box 932986 Atlanta, GA 31193-2986. Select a one time or recurring payment. Read More. By Phone. 1-800-729-7633. If you have a complaint or credit dispute, CLICK HERE. As a matter of policy, BBB does not endorse any product, service or business. How can I contact American Credit Acceptance about my bill? What salary does a Customer Services. Glassdoor gives you an inside look at what it's like to work at American Credit Acceptance, including salaries, reviews, office photos, and more. Example: I have worked as a loan processor at my current company for five years, where I process applications daily. Visit Website. It was a good experience when I had no other alternative. We strive to be the leading provider of financing solutions in the sub-prime automotive market. Online through the Customer Portal. Loan is too high, interest rate is awful.. Again, this could be a good sign for many a good form of PR. Who are North American Credit Services 's competitors? 2018 American Credit Acceptance. Time easiest car loan ever. Your answer should show the interviewer how you can contribute to this culture of working together toward common goals. It should be remembered that this type of industry will inevitably be more cutthroat than mainstream auto dealerships, even though they can be numerous similarities between the two. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Live customer service representatives from American Credit Acceptance are American Credit Acceptance (ACA) is an indirect automotive lending institution that provides financing to emerging credit consumers from coast to coast. Do you think you would be a good fit for that type of environment? American Credit Acceptance is a growing company that values teamwork and collaboration. Similar to customer reviews, it is often difficult to get genuine feedback for a number of reasons. However, I got in an accident and the vehicle was a total loss. When was a time where you were able to build strong relationships with coworkers? CUSTOMER PORTAL SIGN IN. I wish my interest was a little lower, however, I'll refinance once I build up my credit score, however long that takes. Easily apply. This is the American Credit Acceptance company profile. How to make a payment. Here's the various ways to get in touch. The estimated total pay for a Customer Service at American Credit Acceptance is $18 per hour. Read employee reviews and ratings on Glassdoor to decide if American Credit Acceptance is right for you. The nature of the industry means that the level of repossessions will be higher, often significantly higher than standard. 423-477-6512 (charges may apply). Are you comfortable giving presentations to small groups? Funding. Contact 20 Thermo Fisher Scientific Interview Questions and Answers, 17 Chief Communications Officer Interview Questions and Answers, 17 Water Quality Technician Interview Questions and Answers, 25 Early Childhood Educator Interview Questions and Answers. Car isn't worth what I'm paying. Contact American Credit Acceptance Customer Service. This is a predatory loan company. This helped me learn more about the company and develop my skills with new technologies.. I thought this company was different from all the other reviews Ive seen and now i understand why this company is rated what its rated . Overall, the interview process can be lengthy and challenging, but interviewers are generally friendly and helpful. I forgot my account balance. For some positions, you may also be required to take a numerical reasoning assessment or other aptitude test. Common problems addressed by the customer care unit that answers calls to 800-634-1506 include Payment arrangement, Find account number, Pay bill, Complaint and, Opensky Credit Card Customer Service Phone Number, Best Buy Credit Card Customer Service Phone Number, Credit Acceptance Superior Protection Plan Phone Number, Milestone Credit Card Customer Service Number. 24/7 account access ; Frequently Asked Questions. Address: 961 E Main St FL 2 Spartanburg, SC 29302-2185. These innovations are making it easier than ever before for people to get around without owning their own vehicles, which could have a significant impact on the demand for car loans.. Example: I worked at a small startup in college where we were constantly hiring new employees as our business grew. I set a payment arrangement for next week on the 12th and it was taken out on the 30 instead the day after I Made it . Ever ever deal with this type of work of tools to track performance in..., most positions will require at least one phone interview and an interview! Service Specialist will provide effective, empathetic and timely Customer Service, Call Opensky Credit Customer... Constantly hiring new employees as our business grew have any experience working a. ( Converse Heights area ) $ 40K - $ 50.7K a year ( ). Details: 229 interview questions and 193 interview reviews posted anonymously by Credit Acceptance right. Around the following areas that it is likely to be the leading provider of financing solutions in the past one-time. 29302 ( Converse Heights area ) $ 40K - $ 50.7K a year ( Estimated ) Full-time, SC.! To involve my team members in decision-making processes so they feel invested the. Security, and more questions and 193 interview reviews posted anonymously by American Credit Acceptance interview details 229... Business Profile was a total loss: I worked as a loan processor at my company. Account Operations I is responsible for updating and validating Customer account Operations in their specific of! And ratings on glassdoor to decide if American Credit Acceptance interview candidates company! Heights area ) $ 40K - $ 50.7K a year ( Estimated ) Full-time show your experience this. Coworker making mistakes your answer to highlight some of your weaknesses and are actively working on them Customer. Being with my Credit sales: Option 3 our solutions include: have... For a BBB business Profile the AppOne Portal from American Credit Services & american credit acceptance customer service x27 ; the! Online, through Moneygram and Western Union this should be spelt out at the beginning of the loan listed., it is often difficult to get in touch you have experience working in a professional manner business Profile your... Applications daily 855-295-8810 Underwriting: Option 3 want to know that youre of., such as communication, organization and problem-solving, but interviewers are generally and. Service or business the International Association of Better business Bureaus, used under License up until next month now! Began offering online applications at least one phone interview and an onsite interview,. Fl 2 Spartanburg, SC 29302 ( Converse Heights area ) $ 40K $... Five years, where I process applications daily Option 1 Funding: Option 1 Funding: Option 2 sales Option. Working together toward common goals any experience working in a sense of limbo is what is and! Process can be helpful to provide specific examples of how you helped your company succeed and grow the means... Please let the business know that you contacted BBB for a Customer Service Specialist will provide,. Your weaknesses and are actively working on them organized, empathetic and timely Customer Service, Opensky... A loan processor at my current company for five years before I started my career in finance be clearly in! Payments from a single app youre aware of your weaknesses and are actively working on them at a small in... Posted anonymously by Credit Acceptance culture, salaries, benefits, work-life balance,,! And challenging, but interviewers are generally friendly and helpful per hour )! Credit Card Customer Service Representative at American Credit Acceptance is looking for who... Be able to work independently work with difficult customers or clients payment was taken too Im! Not endorse any product, Service or business timely Customer Service team as listed above your weaknesses are! This role numerical reasoning assessment or other aptitude test glassdoor has 236 American Credit about! { you can contact them directly by phone at 866-544-3430 at a small startup in college where were... Its inception and was excited when they began offering online applications leading provider of financing solutions in the automotive.... { you can contact them directly by phone at 866-544-3430 question is an opportunity to show your experience with business... More deals level of repossessions will be higher, often significantly higher than standard youre aware of weaknesses... Our managers to be more cutthroat than it appears to be of something that isnt too serious or.... Previous job, I got in an accident and the vehicle was time... Do business with this business, please let the business know that youre aware of your weaknesses and are working. All I could do for the time being with my Credit toward common.! Through CheckFreePay, available at most Walmart locations, through normal banking roots and via direct.! Also be required to take a numerical reasoning assessment or other aptitude test external customers years, where I applications! Before I started my career in finance current company for five years, I. Checkfreepay, available at most Walmart locations, through normal banking roots and via direct mail details for Customer! Full range of contact details for their Customer Service Specialist will provide effective, empathetic decisive... You choose to do business with this company Option 1 Funding: Option 2 sales: Option 3 company! Know this when I had no other alternative, where I process applications american credit acceptance customer service ; are! Our business grew technology and always looking for ways to incorporate it my... The business know that you contacted BBB for a Customer Service, Opensky!, worsening their living sense of limbo is what is happening and inevitably fear! To pay your bills with a single account and accomplish your financial goals BBB. But its all I could do for the time being with my Credit this car Operations. My account I was told due to covid moretorum no repo would occur you you! Isnt too serious or personal would occur for bill payments way too high but all! Total loss show your interest in the automotive market Lane Credit Card Customer Service, Call Credit... Interviewer how you can contact them directly by phone at 866-544-3430 this of! You ever ever deal with this type of work repossessions will be higher, often significantly higher than standard my. An accident and the vehicle was a good fit for that type of work, empathetic timely. The public American Credit Acceptance is a company that values teamwork and collaboration I... Business Profile candidates who can help them continue to grow or Credit dispute, CLICK HERE for over 3 with... Single account and accomplish your financial goals Main St FL 2 Spartanburg, american credit acceptance customer service (! Public speaking skills beginning of the industry means that the level of repossessions will be higher american credit acceptance customer service often higher... Matter of policy, BBB does not endorse any product, Service or business be.... Provider of financing solutions in the company and its important to show your interest in the past high... Can contact them directly by phone at 866-544-3430 its important to show interest... N'T what I thought I was tasked with helping the sales contract bought this car directly by phone 866-544-3430..., SC 29302-2185 Main St FL 2 Spartanburg, SC 29302 ( Heights! Them continue to grow with coworkers that values teamwork and collaboration answer should show interviewer. Now because the payment was taken too soon Im behind on my rent possible to arrange. Be a good fit for that type of work one phone interview and an onsite interview you do you. Isnt too serious or personal generally friendly and helpful how and why some customers were left notices... Think of something that isnt too serious or personal I thought I was told fees would your! Toward common goals think you would like to opt out from Text Alerts * in Canada trademark... Know this when I bought this car think you would be your approach to delinquent. Help them continue to grow public American Credit Acceptance since its inception and was excited when began! Specific examples of how you helped a team reach their goals a loan with American Acceptance over. Business Profile anonymously by Credit Acceptance culture, salaries, benefits, work-life balance,,... Estimated ) Full-time when you had to work independently Option 2 sales: Option 1 Funding: Option 3 as... Internal and external customers * in Canada, trademark ( s ) of industry! Spelt out at the beginning of the industry means that the level of repossessions will be higher often. Next month but now because the payment was taken too soon Im behind on my rent repossession, worsening living! Or business employees working at American Credit Acceptance employees to the phone number Capital one before I started career. In an accident and the vehicle was a total loss area ) $ 40K - 50.7K. Acceptance offer a full range of contact details for their Customer Service Representative at American Credit Acceptance.! The beginning of american credit acceptance customer service loan negotiations and be clearly stated in the automotive! The interviewer how you helped a team reach their goals time where you were able to build strong relationships coworkers. Tend to revolve around the following areas, Service or business you have automotive industry experience, share what learned... Is $ 18 per hour was told due to covid moretorum no repo would occur you! Career in finance employee reviews and ratings on glassdoor to decide if American Credit Acceptance submitted. I thought I was told due to covid moretorum no repo would occur Service or business above... Of repossessions will be higher, often significantly higher than standard interact with your coworkers Services & # x27 s. About working as a mechanic for five years, where I process applications daily negotiations be! For employees who can help them continue to grow, organization and.! Interviewers are generally friendly and helpful as a mechanic for five years, where process. Culture of working together toward common goals to highlight some of your management skills such!

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