You won't miss a thing. . Use this tool to build your own journey or choose from an exciting range of specially selected tours. fyear = fyear + 1900 The man had a ticket but was still given a fine. Customer Information Systems: Yes, both visual and aural Secure Station Accreditation . The pair decided to take a day trip to Liverpool but he was handed a 20 fine at Liverpool Central Station, despite having proof he had paid 7.40 online for a ticket, travelling from Ormskirk. Boxing Day - A 30-minute service will run to selected stations between approximately 9am and 6:30pm. Youll need to send your original train tickets and a brief description of the problems. You will find useful information on station pages, including the facilities that are available and onward journey information. Unstaffed stations are fitted with a ticket machine to buy your tickets before you travel . "Merseyrail need to keep up with the times. Unusually for Merseyrail stations, Little Sutton is unstaffed and all tickets must be purchased from the self-service machine ahead of travel or risk penalty fare liability. There is platform CCTV, shelters and a booking office. - Timetable information is availablehere. It just puts people off reusing public transport because they buy a ticket but also face prosecution. You can make a claim under the terms of the Merseyrail Passengers Charter when your ticket expires. It is priced at 3x standard return price for your chosen journey and the cost of a return journey can be found here. Our newsletter will keep you up to date with all things Merseyrail. You can renew 7-day season tickets at staffed ticket offices. You can also download a compensation form here. Station Location & Directions. You can buy a season ticket from any staffed station, if you are buying a season ticket for the first time you will also need a passport-size photo for your photocard. Our clever little Price Prediction tool will peek into the future and let you know when Merseyrail ticket prices are about to rise meaning you'll never miss out on the best value fares. Win a Family Ticket to Southport Pleasureland! Merseyrail are a Merseyside based train service with services running frequently to 68 stations across the region. Merseyrail Booking Offices. However, the software on said machines is for local destinations only, Travelling on Merseyrail with tickets purchased from other retailers. Tickets can be collected from: Liverpool South Parkway station from the Northern Rail ticket machines An Off Peak Day return from Chester to Liverpool currently costs 4.40 as of August 2010. Learn more about Mobile Tickets and etickets. Machines issue a number of ticket types, including: Ticket Vending Machines will also accept most Railcard product discounts. Please call Customer Relations on 0151 555 1111 for any advice on alternative arrangements and to book assistance. Should you wish to submit a complaint you can: We welcome any comments regarding our services, staff and facilities and actively encourage our Customers to let us know how we are doing. If the start date is another day, the ticket can be issued after noon on the previous day, and can be renewed at any staffed station. The Merseyrail Flexi-Ticket is for journeys on the Merseyrail network only, the 3 journeys need to be the same and the origin or destination station must be a gated station, such as Liverpool Central, Conway Park, Southport, Moorfields, James Street, Hamilton Square or Lime Street. Belter bars and restaurants that wont break the bank! New contactless points have started popping up at Merseyrail stations as part of 'exciting new developments' coming to the train network. Dogs must be kept on a lead at all times unless they are in a pet carrier. Please enquire at any staffed ticket office or telephone Customer Relations on 0151 555 1111. In some areas multi-modal tickets are available which means you can also travel on buses, and on ferries, for the same price. A booking confirmation email or reference is not accepted as a valid ticket for travel. Best local vegan and vegetarian restaurants, Stranger Things Inspired Things to Do in Merseyside, Warm Spaces in The Station Master's House, Birkdale Community Hub, Tate Liverpool Turner Prize 2022 Exhibition, Modern Slavery and Human Trafficking Statement. Green Lane railway station serves the Tranmere area of Birkenhead, Merseyside, England. Pet carriers should stay on the floor (or on your knee if they are small enough). I found a mistake on my ticket, can I get a replacement? 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This is a list of railway stations within the county of Merseyside, a metropolitan county in northwest England. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only. They look familiar to Manchester Metrolink. Travelling on Merseyrail with tickets purchased from other retailers. "I just think it's a bad thing for trains.". If you don't use your ticket for any other reason, you can apply for a refund at the office where you bought it within 28 days of the expiry date of the ticket, however an administration fee may be charged. He added: "The fine was issued because he didn't have a ticket, but he did. If you don't have your photocard with you, your season ticket won't be valid and you will need to buy a new ticket for your journey. We will then contact you directly to confirm the arrangements. A. If you're after cheap Merseyrail train tickets, look no further. The Customer Relations team can be contacted on: Tel: 0151 555 1111 / Fax: 0151 702 2413E-mail: [emailprotected]Website contact formTwitter: @merseyrail. Secure cycle storage is available at the majority of Merseyrail stations. You can find out about train times and fares from the Tickets and Passes section of our website at here. Wherever youre going with Merseyrail, start your trip with us. ECHO readers were quick to have their say on whether the man, who is from Glossop, should have been fined. var days = new Array(8);days[1] = "Sunday";days[2] = "Monday";days[3] = "Tuesday";days[4] = "Wednesday";days[5] = "Thursday";days[6] = "Friday";days[7] = "Saturday";var months = new Array(13);months[1] = "January";months[2] = "February";months[3] = "March";months[4] = "April";months[5] = "May";months[6] = "June";months[7] = "July";months[8] = "August";months[9] = "September";months[10] = "October";months[11] = "November";months[12] = "December"; If you have left the station but still wish to claim please complete a refund form and, with your ticket, either hand it into the ticket office or send it in to our Customer Relations team at: Freepost MERSEYRAIL CUSTOMER RELATIONSMerseyrailBR PropertiesRail HouseLord Nelson StreetLIVERPOOLL1 1JF. Staff are available at 64 of the 68 stations to assist you with any travel queries and to help you buy the right ticket for your journey. There were no facilities to issue the appropriate ticket for the journey which that person wanted to make. Station staffing times may vary, please visit Merseyrail.org for up-to-date times. Station Location & Directions. Look out for ticket vending machines located at a number ofstations acrossour network. When travelling by train in the UK, you can benefit from reduced fares by choosing times of day that are less busy. We also understand that for most of us our travelling habits have changed and we are not using the train for regular journeys like before. The Fares and Retail Systems Manager has a varied role, working with suppliers, stations and other departments across the business to ensure the efficient running of our retail systems including ticket office retailing, ticket vending machines, gate lines and platform validators. The undercover shelters monitored by CCTV can only be accessed with a security fob. A man travelling to Liverpool for the first time has branded the rail network 'unfair' after receiving a fine despite buying a ticket. What happens if I am a season ticket holder? Tickets can be purchased at the ticket office at Chester Railway station or from the automatic ticket machine at the station. Did you know you can claim Delay Repay if your Merseyrail train was delayed by 30 minutes or more? A self-serve ticket machine is also provided in the booking hall. what does cardiac silhouette is unremarkable mean / fresh sage cologne slopes of southern italy / merseyrail zone map. Can I take my mobility scooter on the train? Please rectify the following and submit again: Visit the Booking Office of your nearest staffed Merseyrail station to buy any of the tickets detailed within the Tickets & Passes section of our website. Tickets and Passes section of our website at here. Station Location & Directions. // End -->,