-Kate. Upon receiving your order, we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. Tip for consumers:Plan on either ordering 6+ months in advance, or just dont order from them. Meanwhile, the mesh on-top comes is super long and looks incredibly awkward. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. You must not misuse this Website. The dress we purchased did not fit at all like the photo depicted on the site. -Kate. -Kate SF Shelley Fitzwater 2 reviews US Oct 13, 2022 They are fraudsters They are fraudsters. I wish they were more transparent with the type of quality on their website. Hi Hailey, Thanks for your feedback. Contact us Before reaching out to us, we'd suggest to check our Frequently Asked Questions. -Kate, I love Lucy in the sky ! Super fast and helpful; won't hesitate to order from the site/company again! You may store, print and display the content supplied solely for your own personal use. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of www.lucyinthesky.com. Very helpful. If our system does not recognize your email, it means that you may not have registered an account - you can register an account with the same email used to place your order originally, to have access to all your order information. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Customer FAQs. You can view your order history by going to the My Account page and by clicking on History. BUT, you can't get a refund if you return something, only store credit. As soon as you place the order, it is processing on our end. I was told I could pay the difference on more expensive dress that may be able to be delivered faster. All international orders are shipped with DHL International Packet Plus. Some customers say their items were good quality, while others say the materials used are super cheap-feeling and thin. #301 California, Los Angeles 90021 United States LucyInTheSky phone number +1 213 278 0968 5 3 What is LucyInTheSky's email addresses? Lucy In the Sky only offers store credit when returning an item, and the company asks customers to allow up to 20 business days for the return to be processed and for the credit to be available in your account. Our cut-off for same-day express shipping is 1pm Pacific Time. -Kate. If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions. What this means is that we do not store or save any of your credit card information at any point, and that all purchases are 100% protected by PayPal's Buyer Protection against non-delivery or receiving something which is not as described. We do specifically outline the estimated delivery time on each individual product page once a size is selected. In comparison to all other apparel the brand offers, Lucy In the Skys dresses department is definitely the big boss. They offer advanced store credit on returns and after chatting a live agent and giving the order number, they found I'd already shipped it and immediately sent my store credit code to my email. But, not to worrythey charge your credit card as soon as you make the order. They do not respond to emails after 5 times across over a week. We do not provide information to these agencies or companies for marketing or commercial purposes. Yet Lucy in the Sky refuses to give a refund. I've sent 2 emails and they do not respond. Unfortunately after an order has shipped with USPS we cannot update a shipping address. WHEN SHOULD I EXPECT TO RECEIVE MY STORE CREDIT? How useful is that if the items never come? We ask for your name, telephone number, home address, email address and age for, We may contract with other companies to provide certain services, including. This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. I had an issue with my dress being see through and needed a replacement soon for an event. Your Order Has Been Processed! Our styles are designed exclusively in Los Angeles. I HAVE NOT RECEIVED MY ORDER. The delivery timeframe can also be found on each individual product page, on the My Order shopping cart page, or in your email confirmation. I'm wanting to buy the starstruck strappy dress, should i size up or get my normal size? Lucy in the Sky ranks 92nd among Women's Clothing sites. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. All of my questions were answered. We do not save your payment method details on our website. The reps copy and paste generic statements to your emails and don't actually solve any issues. They just keep everyone's money, don't send anything. Lucy In the Sky has a 14-day return policy and will accept returns so long as items are in original condition and do not look worn or damaged. Hi Jessica, We appreciate your feedback! Please email us at [email protected] so we can assist you sooner. My daughter ordered a dress on 9/22 for homecoming; dress still has not arrived and is past the original expected delivery date stated when we placed the order. Do the dresses come within two weeks and is it worth the money? When it comes to the quality of items, its pretty inconsistent. Store credit refunds are processed within 3 to 4 weeks of your return being received, due to Covid delays; and are valid for 12 months from the issue date. -Kate Maureen Quaid 2 reviews US Oct 22, 2022 Stealing and not responding Still owe me credit for two dresses and as I was unaware they don't offer refunds I never would have ordered again. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Lucy in the Sky, Inc. We may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. Returns - LUCY IN THE SKY Help Centre. I have emailed them three times and tried to do the virtual chat but it never works. BEWARE. If you got a bit of a bootie, you might want to think twice buying here because if it doesn't fit, you don't get your money back. The CEO of Lucy In the Sky is Nikita Yatskanich. I had a few concerns about my order and my online team member Danielle M. was very helpful. Byusing this Website, you consent to the processing described therein and warrant that all data provided by you is accurate. If you choose to cancel your order and you have already paid for the goods, you will receive a store credit for the same value if it is within our shipping policy as outlined on our website; or with the option of either store credit or original payment refund, in the case of any shipping errors or similar situations. Now 4 months later on 01/31/2023 I receive an email that is has shipped. Backed by the National Science Foundation, Love this website but i can't re order my dress because my, Unfortunately the one dress that actually came within the expected, If I do not get a refund, I will be disputing the charge on my, Great it you have 2 months to wait for a dress and don't care that there is zero customer service. Yes. If we are unable to contact you we will treat the order as cancelled. Ordered a dress 10/12 in anticipation of a delay (their site said Nov. 5 would be MAX date of arrival). Were almost out of time and do not have a back up plan. If you need help please email us at [email protected] if anything else. So thankful for the quick and informative service from Daniella. I ordered a dress from Lucy in the Sky for an outfit for a football game at my college this year. Business Profile Lucy In The Sky, Inc Online Retailer Contact Information 748 S Main St Los Angeles, CA 90014-2013 Get Directions Visit Website (213) 278-0968 Average of 282 Customer Reviews. Waste of over $200. They weren't rude per se, but they were deeply unhelpful. - Verify the shipping address provided - if there is an error, you would need to reach out to DHL GlobalMail or USPS to see if it is possible to update your address. We're sorry to hear that you had issues with your order. Thanks for shopping with us online! We do our best to make it transparent as we do indicate them on our FAQ and on every individual dress page. Business days do not include weekends or public holidays. For more specific information or any delivery concerns for any International Orders, you can reach DHL GlobalMail Customer Service below: Email: https://webtrack.dhlglobalmail.com/help/contact?country=US, For any other concerns, you can reach out to us at [email protected]. AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paidevery 2 weeks, over 6 weeks. Company claims the only way money can be refunded is if it was faulty. The first time it was cancelled altogether. Please email us at [email protected] so we can assist you sooner. -Kate. Hi Matilde, Ordered 4 dresses in August 2022 for several events (totaling over $300). Ordered from this company thinking the dresses were cute. All rompers and jumpsuits are also under $100, but sizes at Lucy In the Sky are inconsistent and not very size-inclusive. I placed an order for a dress on march 26. i have been trying to call and no one answers the phone. 7,129 posts. Your return will be processed as soon as possible, generally within 20 business days of us receiving it - you will receive the store credit code in your email. We'd love to find a resolution you can email us at [email protected] for further assistance. love the dresses and two piece sets here! Depending at which stage your order is at, we may be able to adjust it accordingly. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. Search. Thank you so much Daniella M!! Worst experience. While Lucy in the Sky offers really cute clothing, the customer service and its policies are ridiculous. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. Hi Jay, New screen for uploading personal customer video to products 2. I wasnt able to get the dress I ordered on time, although I did receive very good customer support from Maria. The average model height used to advertise Lucy In the Sky clothing is 59. If you need to make adjustments to your order after it has been placed, please reach out to us as soon as possible, preferably through Live Chat, or at [email protected]. Please make sure that the style is in original condition otherwise it may be sent back to you. Our models are generally around 5 Feet, 9 Inches / 175cm tall, and are always photographed wearing a size small. She responded quickly and answered all my questions. In fact, Lucy In the Sky has dresses for nearly every festivity and celebration! Feel free to reach out to us at [email protected] if you have any other questions:) Just go to the Order History section, and view your order to see the 'Create Return Label' function. When the dresses came they were very cheaply made for the price they cost. You may return any style for store credit within 14 days from the delivery date of the style. -Kate. Annoying, right?! I mean, short to the point where I can see her butt cheeks! All orders are charged in USD - our website may show you the estimated equivalent amount in your local currency (this can be changed under 'My Account' of the website. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. Store credit only. Number of comments: 0 what is the average shipping time? Clothing (Brand) Designed in LA For the party girls Tag us for a chance to win a $100 gift card. Ordered my daughter a winter formal dress. Shop now at www.lucyinthesky.com. 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